5 Ways to Make a Claim Against Frontier

Want to Make your voice heard? Or Make them Pay?
We break down your options

So you have a complaint against Frontier’s service—maybe they’re overcharging you, or a salesperson misled you, or their service isn’t what they promised.

At this point you’ve probably tried calling Frontier’s customer service. You’ve spent hours on the phone with hold messages, computerized menus, and—if you’re lucky—a few humans. So now you want to know: How do I file a legal claim against Frontier?

File a claim against Frontier in small claims court

What is it? You’re not allowed to bring a claim against Frontier in most courts (it’s true — it’s there in the fine print of your contract with them). But the exception is small claims court, which is an opportunity to bring your claim locally before a judge, up to a certain monetary limit.

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When to try it: You have have time and energy on your hands, and you want the chance to make your case against Frontier in public.

What you need to do: Follow the steps laid out here in Radvocate’s Guide to Sue Frontier in Small Claims Court.

What to expect: If you follow all the steps precisely and have a strong claim against Frontier, there’s a good chance you’ll get compensation.

File a claim against Frontier with your credit card provider

What is it? Any time you pay for something with a credit card, you and the company you are buying from (like Frontier) agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.

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When to try it: If your claim against Frontier is about a one time charge that was made using a credit card, and when you will be able to provide documented evidence that Frontier charged you more than they were allowed to, or for a service they didn’t provide.  

What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.

What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Frontier for a response. You may also be asked for more information or evidence before they make a final decision.

File an FCC complaint against Frontier

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What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Frontier’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Frontier.

What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.

When to try it: You’re frustrated with Frontier and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.

What you need to do: File an informal complaint against Frontier on the FCC’s public website by following the instructions here.

What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Frontier. The company may be asked to respond to it. You will not necessarily receive an individual response.

File a Better Business Bureau complaint against Frontier

What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.

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When to try it: When Frontier’s BBB page show that it is actively involved in responding to complaints. Or, alternatively, when you want another way to get your dissatisfaction out there on the internet.

What you need to do: Go to Frontier’s BBB profile here and follow the instructions for submitting a complaint.

What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Frontier whether they choose to acknowledge and offer compensation for your claim.

File a complaint against Frontier through independent arbitration

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What is it? Remember that thing about the small print of your Frontier contract? Well instead of most courts, what their contract allows you to do is to file a claim that will be argued before an independent individual called an arbitrator.

Because this process costs Frontier money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what Radvocate can help with!

When to try it: Any situation in which you believe Frontier has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Frontier can fix the situation, which may include financial compensation. Radvocate will help you pursue claims up to $10,000.

What you need to do: Fill out our form below, to start your claim against . Or, for more information on the steps in pursuing an arbitration claim yourself, click here.

What to expect: For more details about arbitration, click here. Or start your claim below and let us help!