Learn your options to get your voice heard and make Verizon Fios pay
Do you have a complaint with your service and now you want to file a claim against Verizon Fios? Maybe the company overcharged you, the salesperson misled you, or their service simply isn’t what they promised it would be.
At this point you’ve probably reached out to their customer service line where you have been hours on hold, accessing nothing but computerized menus. If you’re lucky you may have reached a few humans who were unable to solve the problem. So now you want to know how to claim against Verizon Fios.
File a claim against Verizon in Small Claims Court
What is it? The fine print of your contract with Verizon says that you can’t file a claim against Verizon in most courts with the exception of small claims court. Small claims court is a good chance to bring your issue before a local judge and get compensation up to a certain monetary limit.
When to try it: It’s best to do this if you have a lot of time and energy on your hands because there are several steps which have to be followed precisely, and it takes a lot of trips back and forth to your local courthouse.
What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Verizon in Small Claims Court.
What to expect: If you follow all the steps precisely and have a strong claim against Verizon, there’s a good chance you’ll get compensation.
File a claim against Verizon with your Credit Card Provider
What is it? Whenever you pay for something using your credit card, or you have a credit card setup for your account payments with Verizon, you all agree to follow certain rules. In the event that there were fraud charges, Verizon overcharged you, or their service wasn’t what they said it would be, credit card companies have a way for you to file a claim against Verizon.
When to try it: This is something to do when you are upset over a one-time charge that was made using your credit card and you have the documentation to prove that Verizon charged you more than they were allowed to, or they charge you for a service you didn’t have.
What you need to do: When you file a claim against Verizon with a credit card company you have to log into your account and look for information on how to dispute or challenge a charge. Most of the time this is done entirely online and all you have to do is identify the charge, describe the issue, and provide any evidence you have.
What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Verizon for a response. You may also be asked for more information or evidence before they make a final decision.
File an FCC Complaint against Verizon
What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Verizon’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Verizon.
What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.
When to try it: If you are frustrated and you are just looking for an opportunity to report Verizon for what they did and make your complaint available to the public and the government, the FCC is a good option for you. However, the FCC is not a way to file a claim against Verizon and get compensation.
What you need to do: File an informal complaint against Verizon on the FCC’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Verizon. The company may be asked to respond to it. You will not necessarily receive an individual response.
File a Better Business Bureau Complaint against Verizon
What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.
When to try it: If you are looking for compensation, the best time to post your complaint against Verizon is when you see the company is actively involved with their BBB page, responding to other customers like yourself. Bear in mind that you can post your complaint against Verizon at any time whether they are responding or not but if they aren’t actively engaged, you are only getting your satisfaction out there on the internet.
What you need to do: Go to Verizon’s BBB profile here and follow the instructions for submitting a complaint.
What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Verizon whether they choose to acknowledge and offer compensation for your claim.
File a Complaint against Verizon through Independent Arbitration
What is it? Remember that thing about the small print of your Verizon contract?
Even though your contract says you can’t sue them in most courts you can file a claim against Verizon before an independent arbitrator.
Independent arbitration is a process that will cost Verizon money so more often than not they will try to settle the claim as soon as you let them know that you are pursuing this avenue. That’s what FairShake can help with!
When to try it: Any situation in which you believe Verizon has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Verizon can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.
What you need to do: Fill out our form below, to start your claim against . Or, for more information on the steps in pursuing an arbitration claim yourself, click here.
What to expect: For more details about arbitration, click here. Or start your claim below and let us help!
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