How to File a Complaint Against US Cellular

What is it? Many consumers filing a claim against U.S. Cellular want to make a claim with the insurance provider covering their broken U.S. Cellular phone. If you purchased your insurance from U.S. Cellular directly, it came from a company called Assurant, and the site to make a U.S. Cellular phone claim with Assurant is here.

Other options for purchasing phone claim insurance include:

• SquareTrade (make a phone claim here)
• Geek Squad (make a phone claim here; you should know that Geek Squad plans are sold by Best Buy and may say they come from Assurant Solutions)
• Apple Care (claim information here)
• Samsung Premium Care (call 1-800-SAMSUNG or learn more here)

When to try it: If you have a damaged U.S. Cellular phone that matches the conditions spelled out by your device insurance policy.

What you need to do: Go the website of your phone claim insurer (such as Assurant, Apple Care, Samsung, SquareTrade, or Geek Squad), and answer a series of questions about the damage to your U.S. Cellular device.

What to expect: You’ll probably wait while the insurance company reviews your claim. If your claim is approved, they may offer to repair your U.S. Cellular phone or to pay for a replacement device. Follow their instructions carefully to make sure you receive compensation for the repair work or replacement phone.

What is it? You’re not allowed to bring a claim against U.S. Cellular in most courts. The exception is small claims court, which is an opportunity to present your claim before a judge.

When to try it: You have have time and energy on your hands, and you want the chance to make your case against U.S. Cellular public knowledge.

What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue U.S. Cellular in Small Claims Court.

What to expect: If you follow all the steps precisely and have a strong claim against U.S. Cellular, there’s a good chance you’ll receive compensation.

What is it? Any time you pay for something with a credit card, you and the company you are buying from (like U.S. Cellular) agrees to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.

When to try it: If your claim against U.S. Cellular is about a one time charge that was made using a credit card, and when you provide documented evidence that U.S. Cellular charged you more than the company should have charged you, or for a service the company didn’t provide.

What you need to do: Most credit card companies will let you complete the process online. Log in to your credit card account and look for more information about how to dispute a charge. Typically, you’ll have to identify the charge, describe your claim, and if possible, provide evidence to support it.

What to expect: The credit card company may temporarily remove the charge from your bill. The company then asks U.S. Cellular for a response. You may also need to submit more evidence before the credit card provider makes a final decision.

What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of U.S. Cellular’s business. The FCC provides an informal channel for consumers to submit claims and complaints against U.S. Cellular.

What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but the agency charges a fee to go through the formal complaint process.

When to try it: You’re frustrated with U.S. Cellular and want to make your complaint known to the government. An FCC complaint is not a way to pursue compensation.

What you need to do: File an informal complaint against U.S. Cellular on the FCC’s public website by following the instructions here.

What to expect: Your complaint posts online in a public database. It may be used in setting the FCC’s priorities for regulating companies like U.S. Cellular. The FCC might ask U.S.Cellular to respond.

What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.

When to try it: When U.S. Cellular’s BBB page shows that it is actively involved in responding to complaints. In addition, when you want to present your case for consumers to see online.

What you need to do: Go to U.S. Cellular’s BBB profile here and follow the instructions for submitting a complaint.

What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from U.S. Cellular. The BBB may ask for further documentation on your complaint. Ultimately, it is up to U.S. Cellular to decide whether the company chooses to acknowledge your claim.

What is it? Remember the small print of your U.S. Cellular contract? Instead of most courts, what the contract allows you to do is to file a claim that goes before an independent arbitrator.

Because this process costs U.S. Cellular money, the company might try to settle your claim once you put them on notice that you plan on taking them to arbitration.

When to try it: Any situation in which you believe U.S. Cellular has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Arbitration claims involve a specific request for how U.S. Cellular can fix the situation, which may include financial compensation.

What you need to do: Fill out our form below to start your claim against U.S. Cellular.

What to expect: For more details about arbitration, click here Start your claim below and let us help!