What Some Customers Get in Compensation from Airbnb

The first thing to know is your Airbnb terms of service contract limits your options for legal complaints against Airbnb. You have just two options:

1. Take your Airbnb complaint to Small Claims Court
2. Take your Airbnb complaint to Consumer Arbitration

FairShake can help you file a claim against Airbnb. We’ll submit your complaint for a legal process called consumer arbitration. This usually gets companies to negotiate. For a list of companies we process complaints against, start here.

Here’s some information from the American Arbitration Association (AAA) about how recent complaints against Airbnb have gone for customers:

In 2018, 30 complaints against Airbnb were resolved through the binding arbitration process.

Among the 30 complaints, 21 complaints resulted in a settlement, which represents 70% of complaints.

The average complaint against Airbnb paid $4684 in compensation.

At least 1 customer received non-monetary relief for filing an Airbnb complaint.

Arbitration complaints against Airbnb took an average of 3 months to resolve.

Complaints handled by FairShake are often settled before the arbitration begins. 

The arbitration complaint process against Airbnb costs money, but the company is usually responsible for costs. Airbnb paid an average of $427 in fees per complaint.

Meanwhile, 100% of consumers paid nothing in arbitration fees for processing their complaints against Airbnb.