What Some Customers Get in Compensation from American Express

The first thing to know, is that your American Express contract probably limits your options for legal complaints against American Express. You generally have two options:

1. Take your American Express complaint to Small Claims Court, or
2. Take your American Express complaint to Consumer Arbitration

We at FairShake can help you file a claim against companies like American Express. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)

Here’s some information from the American Arbitration Association (AAA) on how recent complaints against American Express have been resolved:

Now for the numbers…

In 2018, 222 complaints against American Express were resolved through the arbitration system.

Among these complaints, 211 complaints resulted in a settlement  – that’s 95% of complaints.

Although settlement amounts are secret, the average complaint against American Express asked for $4434 in compensation.

At least 35 customers also received non-monetary relief for their American Express complaint as well.

Arbitration complaints against American Express took an average of over 3 months to resolve.

Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)

The arbitration complaint process against American Express costs money, but the company is usually responsible for costs. American Express paid $17 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against American Express through the American Arbitration Association.