Why We’re Here
So you have complaint against Coinbase. A major issue. And Coinbase customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Coinbase to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Coinbase complaint.
So, the question is: how can you make Coinbase hear your complaint? Can you sue Coinbase? What sort of compensation do customers get from Coinbase their complaints?
The first thing to know, is that your Coinbase contract probably limits your options for legal complaints against Coinbase. You generally have two options:
Take your Coinbase complaint to Small Claims Court, or
Take your Coinbase complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like Coinbase. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Coinbase have been resolved:
Now for the numbers…
In 2018, 18 complaints against Coinbase were resolved through the arbitration system.
Among these complaints, 8 complaints resulted in a settlement – that's 44% of complaints.
Although settlement amounts are secret, the average complaint against Coinbase asked for $11038 in compensation.
At least 3 customers also received non-monetary relief for their Coinbase complaint as well.
Arbitration complaints against Coinbase took an average of over 4 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Coinbase costs money, but the company is usually responsible for costs. Coinbase paid $550 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Coinbase through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here