Why We’re Here
So you have complaint against Comcast. A major issue. And Comcast customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Comcast to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Comcast complaint.
So, the question is: how can you make Comcast hear your complaint? Can you sue Comcast? What sort of compensation do customers get from Comcast their complaints?
The first thing to know, is that your Comcast contract probably limits your options for legal complaints against Comcast. You generally have two options:
Take your Comcast complaint to Small Claims Court, or
Take your Comcast complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like Comcast. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Comcast have been resolved:
Now for the numbers…
In 2018, 61 complaints against Comcast were resolved through the arbitration system.
Among these complaints, 10 complaints resulted in a settlement – that's 16% of complaints.
Although settlement amounts are secret, the average complaint against Comcast asked for $1531 in compensation.
At least 1 customers also received non-monetary relief for their Comcast complaint as well.
Arbitration complaints against Comcast took an average of over 5 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Comcast costs money, but the company is usually responsible for costs. Comcast paid $157 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Comcast through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here