What Some Customers Get in Compensation from Comenity

The first thing to know, is that your Comenity Bank contract probably limits your options for legal complaints against Comenity Bank. You generally have two options:

1. Take your Comenity complaint to Small Claims Court, or
2. Take your Comenity complaint to Consumer Arbitration

We at FairShake can help you file a claim against companies like Comenity Bank. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)

Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Comenity Bank have been resolved:

Now for the numbers…

In 2018, 14 Comenity complaints were resolved through the arbitration system.

Among these complaints, 12 Comenity complaints resulted in a settlement  – that’s 86% of complaints.

Although settlement amounts are secret, the average complaint against Comenity Bank asked for $1055 in compensation.

At least 3 customers also received non-monetary relief for their Comenity complaint as well.

Arbitration complaints against Comenity Bank took an average of over 7 months to resolve.

Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)

The arbitration complaint process against Comenity Bank costs money, but the company is usually responsible for costs. Comenity Bank paid $416 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Comenity Bank through the American Arbitration Association.