What Some Customers Get in Compensation from ETS

The first thing to know, is that your ETS contract probably limits your options for legal complaints against ETS. You generally have two options:

1. Take your ETS complaint to Small Claims Court, or
2. Take your ETS complaint to Consumer Arbitration

We at FairShake can help you file a claim against companies like ETS. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)

Here’s some information from the American Arbitration Association (AAA) on how recent complaints against ETS have been resolved:

Now for the numbers…

In 2018, 12 complaints against ETS were resolved through the arbitration system.

Among these complaints, 0 complaints resulted in a settlement  – that’s 0% of complaints.

Although settlement amounts are secret, the average complaint against ETS asked for $0 in compensation.

At least 0 customers also received non-monetary relief for their ETS complaint as well.

Arbitration complaints against ETS took an average of over 2 months to resolve.

Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)

The arbitration complaint process against ETS costs money, but the company is usually responsible for costs. ETS paid $1500 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against ETS through the American Arbitration Association.