What Some Customers Get in Compensation from Synchrony

The first thing to know, is that your Synchrony contract probably limits your options for legal complaints against Synchrony. You generally have two options:

1. Take your Synchrony complaint to Small Claims Court, or
2. Take your Synchrony complaint to Consumer Arbitration

We at FairShake can help you file a claim against companies like Synchrony. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)

Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Synchrony have been resolved:

NOW FOR THE NUMBERS…

In 2018, 95 complaints against Synchrony were resolved through the arbitration system.

Among these complaints, 85 complaints resulted in a settlement  – that’s 89% of complaints.

Although settlement amounts are secret, the average complaint against Synchrony asked for $37840 in compensation.

At least 7 customers also received non-monetary relief for their Synchrony complaint as well.

Arbitration complaints against Synchrony took an average of over 7 months to resolve.

Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)

The arbitration complaint process against Synchrony costs money, but the company is usually responsible for costs. Synchrony paid $657 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Synchrony through the American Arbitration Association.