Why We’re Here
So you have complaint against T-Mobile. A major issue. And T-Mobile customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want T-Mobile to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your T-Mobile complaint.
So, the question is: how can you make T-Mobile hear your complaint? Can you sue T-Mobile? What sort of compensation do customers get from T-Mobile their complaints?
The first thing to know, is that your T-Mobile contract probably limits your options for legal complaints against T-Mobile. You generally have two options:
Take your T-Mobile complaint to Small Claims Court, or
Take your T-Mobile complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like T-Mobile. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against T-Mobile have been resolved:
Now for the numbers…
In 2018, 12 complaints against T-Mobile were resolved through the arbitration system.
Among these complaints, 10 complaints resulted in a settlement – that's 83% of complaints.
Although settlement amounts are secret, the average complaint against T-Mobile asked for $14368 in compensation.
At least 7 customers also received non-monetary relief for their T-Mobile complaint as well.
Arbitration complaints against T-Mobile took an average of over 7 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against T-Mobile costs money, but the company is usually responsible for costs. T-Mobile paid $333 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against T-Mobile through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here