Why We’re Here
So you have complaint against Verizon Fios. A major issue. And Verizon Fios customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Verizon Fios to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Verizon Fios complaint.
So, the question is: how can you make Verizon Fios hear your complaint? Can you sue Verizon Fios? What sort of compensation do customers get from Verizon Fios their complaints?
The first thing to know, is that your Verizon Fios contract probably limits your options for legal complaints against Verizon Fios. You generally have two options:
Take your Verizon Fios complaint to Small Claims Court, or
Take your Verizon Fios complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like Verizon Fios. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Verizon Fios have been resolved:
Now for the numbers…
In 2017-18, 28 complaints against Verizon Fios were resolved through the arbitration system.
Among these complaints, 18 complaints resulted in a settlement – that's 64% of complaints.
Although settlement amounts are secret, the average complaint against Verizon Fios asked for 4,170 in compensation.
At least 6 customers also received non-monetary relief for their Verizon Fios complaint as well.
Arbitration complaints against Verizon Fios took an average of over 4 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Verizon Fios costs money, but the company is usually responsible for costs. Verizon Fios paid $391 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Verizon Fios through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here