A legal option that can get Tracfone to listen — and get you compensated.
This is especially true when they make a mistake that costs you money. When you need their service you are forced to pay for that mistake just to keep your service going, even though it is wrong. The worse part is you are left to track them down and contact TracFone for compensation-not an easy thing.
You try to contact TracFone customer service but employees don’t have the power to fix things. So you email, but these go nowhere. Then you finally make the request to speak with someone at the TracFone corporate office but that gets ignored or plain takes too long. You need compensation now.
Worse, TracFone says they will fix the issue, but they don’t. So you start all over again.
Now what?
Don’t let TracFone leave you feeling powerless. There is probably a forced arbitration clauses in your contract which prevents you from taking them to court. And you probably have limited choices in your service providers and/or are locked in by contract so you are stuck.
But arbitration can prove incredibly useful for you. Arbitration helps you get a satisfactory solution for your complaint against TracFone without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.
Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means: