How to Make the Verizon Wireless Corporate Office Listen

Doing business with companies as big as Verizon, unable to get them to take your call or listen to your complaint can leave you feeling powerless is frustrating. So you try to take legal action only to learn that Verizon, like most companies, include forced arbitration clauses in their contracts to prevent you from taking them to court. Limited choices in our cable, internet, and cell phone service providers force many of us to do business with companies who have low customer service standards and unresponsive staff at their headquarters. Even when we have a choice, we may be locked in by a contract.

Arbitration helps you get a satisfactory solution for your complaint against Verizon Wireless without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.

Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:

• The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
• A reasonable standard is applied to the arbitration process including the standards for access to relevant information, timing and location of the arbitration, and cost.
• The transparency standard requires clear arbitration agreements that include all the necessary information and give each party the ability to hire their own representation.
• An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
• The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.

If your case reaches arbitration, you might consider whether to hire an attorney. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.

Certain common complaints fall under specific laws that make possible compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.