A legal option that can get Walmart Family Mobile to listen — and get you compensated.
What’s worse is when Walmart Family Mobile makes a mistake but you have to pay for it. You might rely on their service, have no other options, or be bound by contract so you have to pay for the error even if it wasn’t your fault to avoid your service being shut off.
So you do what everyone does: you call customer service about your complaint against Walmart Family Mobile but they can’t do anything. You try to escalate the issue by emailing, but the responses leave much to be desired. You might even request to speak to someone with authority at the corporate office of Walmart Family Mobile but the request is ignored or takes too long.
Or, they tell you they’ll make things right and don’t follow through, leaving you to begin the frustrating process all over again.
What can you do other than feel like a chump who was taken advantage of?
Doing business with companies that leave you feeling powerless is frustrating. Worse, still, is that companies like Walmart Family Mobile include forced arbitration clauses in their contracts to prevent you from taking them to court. Limited choices in our cable, internet, and cell phone service providers force many of us to do business with companies we already know have low customer service standards and unresponsive staff at their headquarters. In some situations, you start a service, and get locked in by contract before you realize their customer service leaves much to be desired.
Arbitration helps you get a satisfactory solution for your complaint against Walmart Family Mobile without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.
Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
When you put a company like Walmart Family Mobile on notice that you are going to pursue arbitration, they know they are going to be required to pay expenses out of pocket. They also know they may lose and have to give you what you are asking for on top of the expenses they pay for the arbitration process. Once the company knows they are going to incur an expense, they become more willing to meet your demands if your demands are reasonable.
If Walmart Family Mobile doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
Once you begin the arbitration process, the company loses the advantage. You gain leverage.
Now you and Walmart Family Mobile are on an equal footing because the neutral arbitrator will view both sides of the issue without bias.
How can you make the most out of this leverage? The first step to resolve your complaint against Walmart Family Mobile is for you to formally raise your problem with Walmart Family Mobile.
And FairShake helps you do so. We will send a demand letter to Walmart Family Mobile corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
If your case reaches arbitration, you might consider whether to hire an attorney. Arbitration gives you the right to do this, but should you?
Most complaints against Walmart Family Mobile or any other big company have to do with clear and concise laws. In these cases, it is easy to get a high payout without an attorney.
In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
In other cases, your complaint against Walmart Family Mobile might have to do with something less black and white, like a federal law violation for robocalls or improper debt collection attempts, in which case the assistance of an attorney can help you maximize the value of those claims.
Begin the process by letting us know below about your complaint against Walmart Family Mobile. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.
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