Looking to sue USANA? Small claims court is an option, and you may have others…
At FairShake we’ve helped thousands of people ripped off by big companies like USANA. And we’ve helped get millions of dollars in settlement offers…
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Tired of hitting dead ends when trying to get a refund from USANA? Feeling like there’s nowhere to turn?
You’re not alone. It seems like many people have tried all the USANA customer service options, but still feel unheard.
There are different ways to file a complaint against USANA, but none have the same power and leverage as taking legal action.
So, if you’re thinking of suing USANA, where do you even start? You might expect there to be tons of class action lawsuits against them, but it’s often more complicated than that.
What many people don’t know is that hidden clauses buried deep within their contracts frequently allow companies like USANA to push legal claims into the private realm of consumer arbitration, away from conventional courts.
But here’s the thing: your USANA contract doesn’t have the power to take away your right to pursue legal action by suing them.
Here’s what you can do…
Learn more about the consumer arbitration process here.
If you’re ready to sue USANA in Small Claims Court, read on below:
Ready to sue USANA in small claims court? Small claims courts are only for certain types of claims, so your first step is to make sure your claim can be filed. There are two things you need to pay attention to:
If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.
Your demand letter can be simple and straightforward – tell USANA who you are (your name, address, phone number and account number), what the problem is, and what you want from them. The whole letter can be a few sentences – remember that you are just checking a box before you file your actual claim.
When you’re done writing, you need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to their legal address. According to our most recent research, USANA is legally based in Utah and receives mail at this address:
USANA HEALTH SCIENCES, INC.
C/O CORPORATION SERVICE COMPANY
15 WEST SOUTH TEMPLE STE 1701
Salt Lake City, UT 84101
If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.
Each state has a set of forms that need to be filled out to file a claim, and sometimes counties will provide additional forms. The correct forms for your location will be available for free on your state court’s website.
Make sure you fill out enough forms – most states that require you to file forms by mail or in-person will ask for 3 or 4 copies. If you don’t have the right number, they will not accept your claim.
When you’re done filling out the court forms, it’s time to give those forms to the court. This process, called “filing” can be a bit tricky.
All courts will require you to pay a filing fee before they allow your to sue USANA in small claims. This fee, which will be published on your court’s website, can sometimes be waved if you are a low income plaintiff.
When you file your forms, the court clerk will provide you with a stamped copy of the forms and a court date. Keep it safe and bring it with you on the day of your hearing.
Now that you’ve filed the papers required to start your case against USANA, you need to tell USANA that it’s been sued. This is a called “serving” USANA. To do this, you need to deliver a copy of your filed papers to USANA.
Look at your court’s website for instructions on how to properly deliver your forms to USANA, or search for “[your state] small claims service of process”. Courts have many strange rules about how to serve a defendant, and your claim will be dropped if you do not follow them perfectly. So be careful!
Make sure you know which courthouse to go to. Bring your copy of your filed forms, and any other evidence that backs up your case against USANA.
Sometimes, USANA will not show up to oppose you. If that happens, take advantage of the situation to focus on your side of the story.
Ready to sue USANA in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…