Like most companies, AT&T has a special AT&T customer service department just for escalated issues. There’s usually less of a wait time, and the agents are specially trained to be helpful and expedite your issue. The current executive support number is:
You can sometimes get a problem resolved by calling or emailing AT&T’s CEO or General Counsel at the contact info listed below. While you won’t ever speak to the CEO or GC, his or her personal assistant will often transfer you to an escalated customer service process. But beware, some customers have reported hostile and aggressive responses from AT&T when they try this out:
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