What Some Customers Get in Compensation from Santander Consumer USA

The first thing to know, is that your Santander Consumer USA contract probably limits your options for legal complaints against Santander Consumer USA. You generally have two options:

1. Take your Santander Consumer USA complaint to Small Claims Court, or
2. Take your Santander Consumer USA complaint to Consumer Arbitration

We at FairShake can help you file a claim against companies like Santander Consumer USA. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)

Here’s some information from the American Arbitration Association (AAA) on how recent Santander Consumer USA complaints have been resolved:

Now for the numbers…

In 2018 261 Santander Consumer USA complaints were resolved through the arbitration system.

Among these complaints, 259 Santander Consumer USA complaints resulted in a settlement between the company and the customer — that’s 99% of complaints.

Although settlement amounts are secret, the average Santander Consumer USA complaint asked for $1640 in compensation.

At least 82 customers also received non-monetary relief for their Santander Consumer USA complaint.

Arbitration complaints against Santander Consumer USA took an average of over 8 months to resolve.

Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)

The arbitration complaint process against Santander Consumer USA costs money, but the company is usually responsible for costs. Santander Consumer USA paid $720 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their Santander Consumer USA complaint through the American Arbitration Association.