How do I contact AT&T?
We tell you how to contact AT&T — and the ways contacting AT&T can get them to listen
So you have a problem with AT&T — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.
You might start trying to contact AT&T on their Main Customer Service line at (800) 288-2020 or through their online customer service at https://www.att.com/contactus/index.html.
But if you’re looking for how to contact AT&T, you probably already tried those options, and are looking to contact a real person at AT&T who can actually do something.
How do I contact a Real Person at AT&T?
Here are some customer service hacks you can use to contact AT&T’s corporate office and potentially reach a real person:
Call the AT&T Executive Customer Support line at (877) 574-8832.
Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact AT&T through Executive Customer Support, you might get them to listen. There can be less of a wait time, and the agents are specially trained to be helpful and expedite your issue.
Call the Main Line for AT&T’s Executive Offices at (210) 821-4105.
At this direct line to AT&T’s corporate office you can ask to speak with senior AT&T executives like the CEO or General Counsel (AT&T’s top lawyer). While you won’t get through to a senior executive themself, his or her personal assistant will often transfer you to an escalated customer service process.
(Take caution: some customers have reported hostile and aggressive responses from AT&T when they try this out.)
How do I contact AT&T with a legal complaint?
When customer service can’t solve your problem, what’s the next way to try to contact AT&T? For a lot of dissatisfied AT&T customers, the next step is to start a legal process.
If you want to contact AT&T to start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting AT&T at their legal address.
Sending a demand letter to contact AT&T at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact AT&T, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from AT&T under your AT&T contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with AT&T to independent arbitrator. (AT&T’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact AT&T at their legal address with a legal notice. Contacting AT&T to initiate arbitration can get them to act — some customers with severe complaints against companies like AT&T get compensation in the thousands of dollars.
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More on AT&T:
AT&T Legal Action Center | 5 Ways to Make a Claim Against AT&T | Start a Complaint Against AT&T | Sue AT&T in Small Claims Court | Make AT&T’s Corporate Office Listen | How Much is My AT&T Complaint Worth?
AT&T Wireless Legal Action Center | 6 Ways to Make a Claim Against AT&T Wireless | Start a Complaint Against AT&T Wireless | Sue AT&T Wireless in Small Claims Court | Make AT&T Wireless’ Corporate Office Listen | How Much is My AT&T Complaint Worth?