How do I contact Spectrum by Charter?

We tell you how to contact Spectrum — and the ways contacting Spectrum can get them to listen

So you have a problem with Spectrum — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.

You might start trying to contact Spectrum (Charter) on their Main Customer Service line at (800) 892-4357 or through their online customer service at https://www.spectrum.net/contact-us/.

But if you’re looking for how to contact Spectrum, you probably already tried those options, and are looking to contact a real person at Spectrum who can actually do something.

How do I contact a Real Person at Spectrum (Charter Communications)?

Unlike many other cable companies, in our experience Spectrum may not have an “Executive Customer Support” team at Spectrum headquarters. Many companies use this team to handle the most severe customer complaints. But complaints to Spectrum headquarters may be redirected to your local Spectrum office.

However, if you are trying to reach a real person at Spectrum headquarters, here are some ideas:

  1. Tweet at Spectrum’s customer case team at @AskSpectrum.

    Most companies run their social media accounts from the main office. So if you are trying to reach someone at Spectrum headquarters, making contact over social media can be a place to start.

  2. Call the main line for Charter’s Corporate Offices at (314) 965-0555.

    At this direct line to Spectrum’s corporate office you can use the phone directory to look up senior Charter Spectrum executives like the CEO or General Counsel (the top lawyer).

    Who are the top Executives at Spectrum to ask for? Use the Charter Communications site, or an outside org chart to find out.

    While you won’t get through to a senior executive themself, his or her personal assistant may transfer you to an escalated customer service process.

    (Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.)

How do I contact Spectrum (Charter) with a legal complaint?

When customer service can’t solve your problem, what’s the next way to try to contact Spectrum? For a lot of dissatisfied Spectrum customers, the next step is to start a legal process.

If you want to contact Spectrum by Charter to start a legal process, there are two ways:

  1. Begin Small Claims Court proceedings by contacting Charter Communications at their legal address.

    Sending a demand letter to contact Charter Spectrum at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact Spectrum, can be found here. It often gets customers what they want, but can take some navigation.

  2. Demand Consumer Arbitration from Spectrum under your Spectrum contract.

    Arbitration is a type of dispute resolution that lets you bring your dispute with Charter Spectrum to an independent arbitrator who acts like as judge. (Charter Spectrum’s contract is written to avoid class action lawsuits in regular court).

    To initiate arbitration, the first step is to contact Charter Spectrum at their legal address with a legal notice. Contacting Charter Spectrum to initiate arbitration can get them to act — some customers with severe complaints against companies like Charter get compensation in the thousands of dollars.

If you want to contact Charter spectrum with a legal notice of your complaint, let us help!

We only get paid if you win compensation.

We’ll help You Contact Spectrum, Get your complaint resolved, and get cash.