How do I contact DISH Network?

We tell you how to contact DISH Network — and the ways contacting DISH Network can get them to listen

So you have a problem with DISH Network — maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.

You might start trying to contact DISH Network on their Main Customer Service line at (800) 333-3474 or through their online customer service at https://www.mydish.com/support/contact.

But if you’re looking for how to contact DISH Network, you probably already tried those options, and are looking to contact a real person at DISH Network who can actually do something.

How do I contact a Real Person at DISH Network?

Unlike many other cable companies, in our experience DISH Network may not have an “Executive Customer Support” team at DISH Network headquarters. Many companies use this team to handle the most severe customer complaints. But complaints to DISH Network headquarters may be redirected to other teams.

However, if you are trying to reach a real person at DISH Network headquarters, here are some ideas:

  1. Tweet at DISH Network’s customer case team at @dish_answers.

    Most companies run their social media accounts from the main office. So if you are trying to reach someone at DISH Network headquarters, making contact over social media can be a place to start.

  2. Call the main line for DISH Network’s Corporate Offices at (303) 723-1000.

    At this direct line to DISH Network’s corporate office you can use the phone directory to look up senior DISH Network executives like the CEO or General Counsel (the top lawyer).

    Who are the top Executives at DISH Network to ask for? Use the DISH Network site, or an outside org chart to find out.

    While you won’t get through to a senior executive themself, his or her personal assistant may transfer you to an escalated customer service process.

    (Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.)

How do I contact DISH Network with a legal complaint?

When customer service can’t solve your problem, what’s the next way to try to contact DISH Network? For a lot of dissatisfied DISH Network customers, the next step is to start a legal process.

If you want to contact DISH Network to start a legal process, there are two ways:

  1. Begin Small Claims Court proceedings by contacting DISH Network at their legal address.

    Sending a demand letter to contact DISH Network at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact DISH Network, can be found here. It often gets customers what they want, but can take some navigation.

  2. Demand Consumer Arbitration from DISH Network under your DISH Network contract.

    Arbitration is a type of dispute resolution that lets you bring your dispute with DISH Network to an independent arbitrator who acts like as judge. (DISH Network’s contract is written to avoid class action lawsuits in regular court).

    To initiate arbitration, the first step is to contact DISH Network at their legal address with a legal notice. Contacting DISH Network to initiate arbitration can get them to act — some customers with severe complaints against companies like DISH Network get compensation in the thousands of dollars.

If you want to contact DISH Network with a legal notice of your complaint, let us help!

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