Learn your options to get your voice heard and make Cox pay
Are you looking to file a claim against Cox? May they overcharged you, or their sales staff misled you, or perhaps their service just isn’t what they promised. In any case, you’ve probably tried calling Cox’s customer service. You’ve spent hours on the phone with hold messages, computerized menus, and—if you’re lucky—a few humans.
So now you want to know: How do I file a legal claim against Cox?
File a claim against Cox in Small Claims Court
What is it? Filing a claim against Cox in small claims court is one of the only legal options you are allowed to use. You’re not allowed to bring a claim against Cox in most courts (it’s true — it’s there in the fine print of your contract with them). But the exception is small claims court, which is an opportunity to bring your claim locally before a judge, up to a certain monetary limit.
When to try it: You have have time and energy on your hands, and you want the chance to make your case against Cox in public.
What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Cox in Small Claims Court.
What to expect: If you follow all the steps precisely and have a strong claim against Cox, there’s a good chance you’ll get compensation.
File a claim against Cox with your credit card provider
What is it? If you paid Cox with a credit card, you and the company you are buying from (like Cox) agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.
What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.
What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Cox for a response. You may also be asked for more information or evidence before they make a final decision.
File an FCC Complaint Against Cox
What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Cox’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Cox.
What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.
When to try it: You’re frustrated with Cox and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.
What you need to do: File an informal complaint against Cox on the FCC’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Cox. The company may be asked to respond to it. You will not necessarily receive an individual response.
File a Better Business Bureau complaint against Cox
What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.
What you need to do: Go to Cox’s BBB profile here and follow the instructions for submitting a complaint.
What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Cox whether they choose to acknowledge and offer compensation for your claim.
File a complaint against Cox through independent arbitration
What is it? Remember that thing about the small print of your Cox contract? Well instead of most courts, what their contract allows you to do is to file a claim that will be argued before an independent individual called an arbitrator.
Because this process costs Cox money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!
When to try it: Any situation in which you believe Cox has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Cox can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.
What you need to do: Fill out our form below, to start your claim against . Or, for more information on the steps in pursuing an arbitration claim yourself, click here.
What to expect: For more details about arbitration, click here. Or start your claim below and let us help!
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FairShake’s Ultimate Guide to Consumer Complaints
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