How to Fight Frontier

Hack customer service. If you’ve ever called or online chatted with customer service, you’ve probably walked away disappointed. Endless wait times, unhelpful agents, and dropped connections make the experience incredibly frustrating. If you have a complaint with Frontier, there are ways to get quicker Frontier customer service and connect directly with someone at Frontier who can help you.

This option requires the least effort, but it is also the least likely to get your problem solved. It can also result in uncomfortable experiences; some customers report aggressive encounters with agents and executives when they bypass the usual customer service process.

Go to Small Claims Court. Your Frontier Communications contract prohibits you from suing Frontier in a most courts, but you can still argue your case in small claims court. In most states, you can sue in small claims for an amount under $10,000, which is enough to cover most claims against Frontier. Frontier typically contacts customers to fix problems before a small claims court hearing.

Small claims is a great option if you’re willing to spend some time and effort. It usually results in a positive outcome for the plaintiff. However, the process can be very complicated, and it may require multiple trips to the county courthouse during business hours.

Arbitrate. If you want to sue Frontier Communications for more than the small claims limit, or if you don’t want to take time off of work to show up for a court hearing, you can file a consumer arbitration action against Frontier. Consumer arbitration is an informal, but binding process that allows you to make your case in front of an independent arbitrator. It’s like going to court, but faster, simpler, and less expensive.

Arbitration is usually just as effective as small claims court, but the process doesn’t require trips to the courthouse. Although it can also be a complicated process if you go it alone, FairShake makes it easy and free to file a consumer arbitration case against Frontier.