How to Make the Phone or Cable Company Corporate Office Listen
The Little Known Legal Weapon for Getting Complaints Solved, and Getting Money Back
Learn How it Works and Get Started Today
Radvocate’s mission is to empower consumers by spreading the word about consumer arbitration. We’ll also help you file your claim, so you can get justice — and get compensated.
It’s easy to feel like David fighting Goliath when a company you’ve done business with doesn’t live up to their promises or when they make a mistake that costs you money. Sometimes you need the service they provide and if you don’t pay the bill, even if it is wrong, they will cut off your service.
Phone calls with employees who don’t have any power waste your time. Email complaints seem to go into a black hole, giving you no evidence they were sent and frequently not receiving an adequate response. Requests to speak to someone with authority at the corporate office can be ignored or take too long.
Or, they tell you they’ll make things right and don’t follow through, leaving you to begin the frustrating process all over again.
What can you do other than feel like a chump who was taken advantage of?
Use Arbitration to Settle Your Complaint with Companies like AT&T, Comcast, or Verizon
Doing business with companies that leave you feeling powerless is frustrating. Most companies include forced arbitration clauses in their contracts to prevent you from taking them to court. Limited choices in our cable, internet, and cell phone service providers force many of us to do business with companies who have low customer service standards and unresponsive staff at their headquarters. Even when we have a choice, we may be locked in by a contract.
Arbitration helps you get a satisfactory solution for your complaint against your phone or cable provider without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.
Arbitration is Fair, Just, Reasonable, and Transparent
Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
A reasonable standard is applied to the arbitration process including the standards for access to relevant information, timing and location of the arbitration, and cost.
The transparency standard requires clear arbitration agreements that include all the necessary information and give each party the ability to hire their own representation.
An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.
Arbitration Gives You Leverage
When you put a company like Optimum, Spectrum, or T-Mobile on notice that you are going to pursue arbitration, they know they are going to be required to pay expenses out of pocket. What’s more, they may lose and have to give you what you are asking for on top of the expenses they pay for the arbitration process. Once the company knows they are going to incur an expense, they become more willing to meet your demands if your demands are reasonable.
If the phone or cable provider doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using Radvocate to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
Leverage Leads to Faster Settlements
Once you begin the arbitration process, the company loses the advantage. You are on an equal footing with the company because the neutral arbitrator will view both sides of the issue without bias. The first step to give you the leverage you need to resolve your complaint is for you to formally raise your problem with your phone or cable company.
And Radvocate helps you do so. We will send a demand letter to the corporate office to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. Radvocate will put together the official arbitration paperwork for you, and help you take the next steps.
Do I Need an Attorney?
If your case reaches arbitration, you might consider whether to hire an attorney. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
Certain common complaints fall under specific laws that make possible compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.
What Can I Do Next?
Begin the process by letting us know below about your complaint against your phone or cable provider. Let Radvocate take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.
Radvocate offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.