Published on December 4, 2018 by the FairShake Team
Here’s the recent news on the wireless industry: they have problems with their customer service. Below are 3 types of claims that come up for wireless companies like AT&T, T-Mobile & Verizon. We’ve grouped them by category: Misleading Billing & Promotions; Hidden Fees & Pricing Increases; and Poor Quality Service.
Remember: If you have complaints like this, and customer service can’t or won’t help, consider taking action.
Customer claims against AT&T, T-Mobile & Verizon not honoring their promotional offers or excessive billing errors
Cheat by Nick Youngson CC BY-SA 3.0 Alpha Stock Images
Complaints of AT&T and Verizon overbilling on wireless offers in Charlotte
New Jersey woman didn’t receive promised bill rebates on Verizon phone purchase
San Jose: the case of the $13,000 T-Mobile bill
Virginia couple charged $1200 in data overage
Verizon charging for unusual or incorrect data overages: here, here, here
Customer claims against AT&T, T-Mobile & Verizon for “bill stuffing”, unexplained price increases, and constantly targeting the best plans
Hundreds of customers complained to the FCC that AT&T switched their data plans
Poorest US consumers seen hit hard by T-Mobile, Sprint merger
This 2018 investigation into industry collusion
Customers claim against AT&T, T-Mobile & Verizon for data throttling, slow data, lies over who has the “best network,” and ineffective customer service
Verizon throttling data for firefighters in California wildfires
Verizon throttling data for victims of hurricane Florence in Florida
T-Mobile misleading about the “best” network quality
T-Mobile US will pay $40 million for rural call failures, false rings
Sprint touts its cell coverage in ads but tells FCC it can’t match competitors
June 2018: Wireless carriers to stop selling location data
AT&T continues layoffs and outsourcing despite profits
To say it again: If you have complaints like this, and customer service can’t or won’t help, consider taking action.
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