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Want Fair Treatment from AT&T? Let us help...

AT&T isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with AT&T, or with their affiliate DirecTV, you signed away your right to join a larger group of customers and sue them in court.

What you do have is a right for an independent expert to review your claim and determine compensation. This process is called consumer arbitration, and Radvocate specializes in the process of compiling and submitting your claim. Best part, we only get paid if you win!

Not an AT&T customer? Submit a claim against Comcast or DirecTV, or let us know which company your complaint is with...

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Do YOU want JUSTICE from AT&T

Radvocate specializes in helping customers get paid back. We’ll take your basic information and submit your documents.

It’s free to file*, and it gets companies to listen!

Radvocate FAQ’s | Terms & Conditions | Who We Are

Have questions? Learn more at our AT&T Customer Action Center

*Radvocate claims a commission on successful claims. Some customers may choose to pay a flat fee up front.

(Image credit: Lonnie Tague for US Dept of Justice)

Comcast Employee: Here's Why Your Complaints Don't Get Solved

Comcast_Complaint_Center.jpg

At Radvocate, we’re consistently helping customers who want to sue or take other legal action against Comcast.

A recent post on Reddit caught our eye because it helps explain why so many Comcast customers have complaints in the first place. It turns out Comcast customer service isn’t really trying to solve our problems…

I work for Comcast. When dealing with an existing customer, I am under no condition allowed to save them money. Even if they're inquiring about a promotional offer. If I'm unable to raise their bill, then I am to find a reason to terminate the transaction.

So let's say we're offering a promotion to get cable, internet, and phone service for $89.99/month. (Just throwing out random number because I don't have my offer grid in front of me). If the customer is currently paying more than the promotional offer, I either have to get them to buy additional services or rent unnecessary equipment, or find a reason to terminate the sale.

They also have a trick where we cold call customers who are receiving promotional pricing and offer them a free trial on some new service. The fine print in the free trial is it will knock them out of promotional pricing. So they got a free week of HBO or some s**t but next month their bill will be much higher than normal.

-Reddit User Son-Wukonda

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WERE YOU MISLED BY COMCAST?

You have the right for an independent expert to review your claim and determine compensation. We’ll take your basic information and submit your documents.

It’s free to file*, and it gets Comcast to listen!

Terms & Conditions

Have questions? Learn more at our Comcast Customer Action Center

*Radvocate claims a commission on successful claims. Some customers may choose to pay a flat fee up front.

(Image credit: Petiatil / Wikipedia Project)

Want Fair Treatment from Comcast? Let us help...

Comcast isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.

The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with Comcast, you signed away your right to join a larger group of customers and sue them in court.

What you do have is a right for an independent expert to review your claim and determine compensation. This process is called consumer arbitration, and Radvocate specializes in the process of compiling and submitting your claim. Best part, we only get paid if you win!

Not a Comcast customer? Submit a claim against AT&T or DirecTV, or let us know which company your complaint is with...

• • •

WERE YOU MISLED BY COMCAST?

Radvocate specializes in helping customers get paid back. We’ll take your basic information and submit your documents.

It’s free to file*, and it gets Comcast to listen!

Radvocate FAQ’s | Terms & Conditions | Who We Are

Have questions? Learn more at our Comcast Customer Action Center

*Radvocate claims a commission on successful claims. Some customers may choose to pay a flat fee up front.

(Image credit: Lonnie Tague for US Dept of Justice)