What are the steps?
Radvocate automates the process for filing consumer disputes through the American Arbitration Association, making it easy for you to take your issues beyond customer service.
Below is a description of every step that we take when you file a claim through our interface. Claims filed through Radvocate rarely make it through all of these steps, because companies usually offer to settle (before Step 6, where an arbitrator is appointed). Radvocate does not change this process based on your particular claim, so you should only use Radvocate if you want to take the following steps.
All Radvocate claims are administered by the American Arbitration Association (AAA). Click here to view more information about the AAA.
STEP 3B: We generate your filing documents
STEP 4: We file your arbitration
STEP 5: Your case administrator is appointed
STEP 6: Your arbitrator is appointed
STEP 7: Your pre-arbitration meeting
STEP 8: Your arbitration & decision
Step 1 - You FILL OUT OUR ONLINE FORMS
To start your claim, use our online interface to create an account, tell us which company you want to claim against, and describe your issue and what you want the company to do about it. In some cases, we'll give you the option of using our standard form claims, available here.
Step 2 - We Send The Company A Letter
We take the information that you've submitted and put it in a hard-copy letter (that's right - old fashion snail mail) to the appropriate company. We tell the company that they can communicate with you through your Radvocate dashboard, and that if they haven't sent you an offer to resolve your issue within a certain amount of time that your claim will automatically escalate to a consumer arbitration.
THEN WE WAIT 30-60 DAYS...
Step 3A - The Company Offers To Settle
At any time after we send the company a letter, it can offer to resolve your issue by uploading a settlement offer to the Radvocate platform that (1) has a monetary award for you and (2) reflects Radvocate's 30% commission. If that happens, we will email and text you to let you know. You can view the offer on your Radvocate dashboard and either accept or reject it. If you reject the offer, you can send the company a counteroffer through your dashboard. If you receive an offer, we will pause this process until you tell us to continue by using the button provided on your dashboard. If you accept an offer at any time, then congratulations! We will send you a link to sign a settlement letter provided by the company, which you should review carefully before signing.
Step 3B - We Generate your Arbitration filing documents
If the company has not offered to settle within the waiting period, then we'll automatically generate the documents necessary to file your consumer arbitration, using the form documents of the American Arbitration Association. We'll use the description of your claim and request that you provided (in your own words or the form you've chosen). We'll also use your contact information, but we'll give you a special email address so that all of your communications about the arbitration will be available on your dashboard. We will default to requesting a "documents only" arbitration - which means that you won't have to show up for a meeting or phone call to discuss the issue. If you would like to request an in-person or telephone hearing, please contact us at firstname.lastname@example.org to let us know.
Step 4 - We file your consumer arbitration
After generating your filing documents, we will file them instantly with the American Arbitration Association to start your arbitration. We will also send a copy of the documents to the company to tell them that the arbitration has been filed. We will pay the filing fee, if any, and will be entitled to any reimbursement of the filing fee.
Then we wait about 2 weeks...
Step 5 - Your CASe Administrator Is Appointed
The American Arbitration Association will appoint someone to manage the administrative matters for your claim, including getting documents filled out and scheduling appointments (if any). We notify you when a case administrator is appointed and post the appointment documents to your dashboard. The case administrator will also ask for identifying information of everyone involved in the claim. We will automatically submit the contact information on your account unless you tell us otherwise by emailing email@example.com. In that same communication, the company will be issued a bill for administrative costs of the arbitration (usually a few thousand dollars).
Then you wait about 2 weeks...
Step 6 - Your arbitrator is appointed
Your claim administrator will notify you that an arbitrator - the person who will act like a judge for your dispute - has been appointed, and will give you two weeks to object to the appointment. We will notify you and post the relevant documents to your dashboard so that you can view the arbitrator's information. If you object to the appointment, please let us know by emailing firstname.lastname@example.org and we will process the paperwork.
Then you wait about 2 weeks...
STEP 7 - The pre-arbitration meeting
This is where all of the parties - you and the company - and the arbitrator have a phone call to discuss how the arbitration will take place. If you are having a "documents only" arbitration, you will set the dates on which the documents are due. If you requested an in-person or telephonic hearing to argue your claim, then you will set a date for the hearing. Your claim administrator will schedule this meeting, and Radvocate will pass those communications to you through your dashboard.
Step 8 - Your arbitration & decision
Your arbitration will take place in the manner that you agreed to in your pre-arbitration phone call. Radvocate is not an attorney, so cannot be present or represent you in your arbitration; however, Radvocate will provide you with self-help materials that you can use to understand the process and win your claim.
The entire process, from submitting your claim to a final arbitration decision, can take multiple months. However, most Radvocate claims are resolved early in this process.
If you have any questions about this process or would like additional information, feel free to use the chat box at the bottom of this page to speak with a Radvocate representative.
These steps are referenced and incorporated into the Radvocate Terms & Conditions.