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Phone Insurance Frequently Asked Questions

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Who provides my phone claim insurance? How do I make a phone insurance claim?

When you bought (or leased) your phone, you were probably offered the chance to buy insurance in case it was lost or damage.

Who offers independent phone insurance?

While many phone companies will offer you insurance with your purchase, there are also a number of 3rd party companies that sell phone insurance. If your phone insurance is through a retailer, as opposed to your cell service company, you can file a claim through one of the below links:

Do you have phone insurance through a different company? Read through the below companies to see if yours is listed. If you still can’t find the answer here, tell us about what’s going on here.

How can I make a phone claim for AT&T Wireless?

If you bought phone insurance from AT&T Wireless, it came from a company called Asurion. You can read more about what to do if you need to file a claim here.

Start your AT&T Wireless phone claim on the Asurion site here.

How can I make a phone claim for Sprint?

If you bought phone insurance from Sprint, it came from a company called Asurion.

Start your Sprint phone claim on the Asurion site here.

How can I make a phone claim for T-Mobile?

If you bought phone insurance from T-Mobile, it likely came from a company called Assurant. Your device protection should cover a replacement phone if yours is damaged, lost or stolen. Learn more about your claim options with T-Mobile here.

Or, start your T-Mobile phone claim on the My TMo Claim site here.

How can I make a phone claim for U.S. Cellular?

If you bought phone insurance from U.S. Cellular, it came from a company called Assurant.

Start your U.S. Cellular phone claim on the Assurant site here.

How can I make a phone claim for Verizon?

If you bought phone insurance from Verizon, it came from a company called Asurion. You can learn more about what to do if you need to file a claim for your Verizon Wireless device here.

Start your Verizon Wireless phone claim on the Asurion site here.

How can I make a phone claim for Consumer Cellular?

If you bought phone insurance from Consumer Cellular, it came from a company called SquareTrade.

Start your Consumer Cellular phone claim on the SquareTrade site here.

How can I make a phone claim for Cricket Wireless?

If you bought phone insurance from Cricket Wireless, it came from a company called Asurion.

Start your Cricket Wireless phone claim on the Asurion site here.

How can I make a phone claim for MetroPCS (Metro by T-Mobile)?

If you bought phone insurance from MetroPCS by T-Mobile, it came from a company called Asurion.

Start your MetroPCS phone claim on the Asurion site here.

How can I make a phone claim for Net10 Wireless?

If you bought phone insurance from Net10 Wireless, it is managed by a company called Service Net.

Start your Net10 Wireless phone claim on the Service Net site here.

How can I make a phone claim for Straight Talk Wireless?

If you bought phone insurance from Straight Talk Wireless, it is managed by a company called Service Net.

Start your Straight Talk Wireless phone claim on the Service Net site here.

How can I make a phone claim for Total Wireless?

If you bought phone insurance from Total Wireless, it is probably managed by a company called Service Net.

Start your Total Wireless phone claim on the Service Net site here.

How can I make a phone claim for TracFone?

If you bought phone insurance from TracFone, it is managed by a company called Service Net.

Start your TracFone phone claim on the Service Net site here.

How can I make a phone claim for Walmart Family Mobile?

If you bought phone insurance from Walmart Family Mobile, it is probably managed by a company called Service Net.

Start your Walmart Family Mobile phone claim on the Service Net site here.

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