Why We’re Here
So you have complaint against Spectrum. A major issue. And Spectrum customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Spectrum to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Spectrum complaint.
So, the question is: how can you make Spectrum hear your complaint? Can you sue Spectrum? What sort of compensation do customers get from Spectrum their complaints?
The first thing to know, is that your Spectrum contract probably limits your options for legal complaints against Spectrum. You generally have two options:
Take your Spectrum complaint to Small Claims Court, or
Take your Spectrum complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like Spectrum. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate.
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Spectrum have been resolved:
Now for the numbers…
In 2017-18, 18 complaints against Spectrum were resolved through the arbitration system.
Among these complaints, 10 complaints resulted in a settlement – that's 56% of complaints.
Although settlement amounts are secret, the average complaint against Spectrum asked for $10,291 in compensation.
At least 4 customers also received non-monetary relief for their Spectrum complaint as well.
Arbitration complaints against Spectrum took an average of over 7 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster.
The arbitration complaint process against Spectrum costs money, but the company is usually responsible for costs. Spectrum paid $693 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Spectrum through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here