Why We’re Here
So you have complaint against DirecTV. A major issue. And DirecTV customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want DirecTV to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your DirecTV complaint.
So, the question is: how can you make DirecTV hear your complaint? Can you sue DirecTV? What sort of compensation do customers get from DirecTV their complaints?
The first thing to know, is that your DirecTV contract probably limits your options for legal complaints against DirecTV. You generally have two options:
Take your DirecTV complaint to Small Claims Court, or
Take your DirecTV complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like DirecTV. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate.
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against DirecTV have been resolved:
Now for the numbers…
In 2018, 139 complaints against DirecTV were resolved through the arbitration system.
Among these complaints, 56 complaints resulted in a settlement – that's 40% of complaints.
Although settlement amounts are secret, the average complaint against DirecTV asked for $1784 in compensation.
At least 13 customers also received non-monetary relief for their DirecTV complaint as well.
Arbitration complaints against DirecTV took an average of over 5 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster.
The arbitration complaint process against DirecTV costs money, but the company is usually responsible for costs. DirecTV paid $129 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against DirecTV through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here