Why We’re Here
So you have complaint against Airbnb. A major issue. And Airbnb customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Airbnb to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Airbnb complaint.
So, the question is: how can you make Airbnb hear your complaint? Can you sue Airbnb? What sort of compensation do customers get from Airbnb their complaints?
The first thing to know, is that your Airbnb contract probably limits your options for legal complaints against Airbnb. You generally have two options:
Take your Airbnb complaint to Small Claims Court, or
Take your Airbnb complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like Airbnb. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Airbnb have been resolved:
Now for the numbers…
In 2018, 30 complaints against Airbnb were resolved through the arbitration system.
Among these complaints, 21 complaints resulted in a settlement – that's 70% of complaints.
Although settlement amounts are secret, the average complaint against Airbnb asked for $4684 in compensation.
At least 1 customers also received non-monetary relief for their Airbnb complaint as well.
Arbitration complaints against Airbnb took an average of over 3 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Airbnb costs money, but the company is usually responsible for costs. Airbnb paid $427 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Airbnb through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here