Why We’re Here
So you have complaint against Comenity Bank. A major issue. And Comenity Bank customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Comenity Bank to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Comenity Bank complaint.
So, the question is: how can you make Comenity Bank hear your complaint? Can you sue Comenity Bank? What sort of compensation do customers get from Comenity Bank their complaints?
The first thing to know, is that your Comenity Bank contract probably limits your options for legal complaints against Comenity Bank. You generally have two options:
Take your Comenity Bank complaint to Small Claims Court, or
Take your Comenity Bank complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like Comenity Bank. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Comenity Bank have been resolved:
Now for the numbers…
In 2018, 14 complaints against Comenity Bank were resolved through the arbitration system.
Among these complaints, 12 complaints resulted in a settlement – that's 86% of complaints.
Although settlement amounts are secret, the average complaint against Comenity Bank asked for $1055 in compensation.
At least 3 customers also received non-monetary relief for their Comenity Bank complaint as well.
Arbitration complaints against Comenity Bank took an average of over 7 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Comenity Bank costs money, but the company is usually responsible for costs. Comenity Bank paid $416 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Comenity Bank through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here