Why We’re Here
So you have complaint against Windstream. A major issue. And Windstream customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Windstream to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Windstream complaint.
So, the question is: how can you make Windstream hear your complaint? Can you sue Windstream? What sort of compensation do customers get from Windstream their complaints?
The first thing to know, is that your Windstream contract probably limits your options for legal complaints against Windstream. You generally have two options:
Take your Windstream complaint to Small Claims Court, or
Take your Windstream complaint to Consumer Arbitration
We at Radvocate can help you file a claim against companies like Windstream. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Windstream have been resolved:
Now for the numbers…
In 2018, 139 complaints against Windstream were resolved through the arbitration system.
Among these complaints, 106 complaints resulted in a settlement – that's 76% of complaints.
Although settlement amounts are secret, the average complaint against Windstream asked for $107 in compensation.
At least 27 customers also received non-monetary relief for their Windstream complaint as well.
Arbitration complaints against Windstream took an average of over 13 months to resolve.
Complaints handled by Radvocate are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Windstream costs money, but the company is usually responsible for costs. Windstream paid $956 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Windstream through the American Arbitration Association.
We want to hear from you:
Claim data is from the American Arbitration Association’s 2018 Q4 Report, which can be found here