I have paid for services and i did not receive any for several months i was not credited my cable is still off and they are demanding the boxes or we will be charged but they said if i discontinued service i cannot be credited but they are forcing me to give they boxes to stop service but nobody will tell me what to do about the breach of contract i paid for 4 months of service i did not get i just want my money back and they won’t comply they just want the box back and to stop service and not give me services or my money back
On May 2, 2019, after a thunderstorm, my internet stopped working. I contacted Suddenlink Support to report the problem and the customer service representative (CSR) stated that she would make an appointment for a site technician (subscriber equipment) to come to my house, for which they would charge $60, but that if I would sign up for an additional service at $6.95 per month they would waive the $60 technician fee.
I relocated my service from one address to another on 4/4/2019. For the past 18 days the service has not been fully functional. The wifi service cuts in and out. The cable channels have sound but no picture. Most importantly I can not log in to the optimum.net website to access my phone services. I have called twice a day for 18 days. Each call takes about an hour and ends with the promise someone (a supervisor) will call me back. No one ever calls again.