Saturday may 25th 2019 we called home shield as our air conditioner was not running properly. The fan would stop and no air, work then not. I live in orange city fl and temps today were 94 and will be higher through labor day. So we called they said they could not send anyone to fix as its saturday on a holiday weekend unless the temps were 105 degrees. I am 62 disabled my husband is 68 and we told them this. To bad it has to be 105 for an emergency call. We got it in case something happened. It did and now they will not come.
My Air conditioning unit stopped working and the diagnosis made by the Rep who visited my property from American Home Shield notified that I had to pay the following OUT OF POCKET
I initially put a claim in for my Kenmore refrigerator that stopped working in January 2019, they send a company out and they replaced some parts. Refrigerator worked for a few weeks and stopped working again, now over 3 months later and 5 different companies have gone out to look at it, still not working refrigerator.
AHS would not repair or replace Air Conditioning