I bought a new phone (iphone 7) but it was defective. I could not hear when people would call me. I went on the chat and requested another phone. I specifically asked, is this a new phone sealed? the rep online said yes, brand new sealed from the manufacturer, I guarantee you. I finally got the replacement phone and it was not new. It was a re manufactured phone. I spoke with another rep and they said indeed the rep gave me bad information and they would escalate the issue to their higher ups in regards to him. I on the other hand, have missed two interviews because now I don't have a phone and possibly lost a really good job opportunity.
I had their internet service and my bill tripled the price on what I was quoted for their services so now I owe almost a 700.00 bill which is ridiculous because they overcharge and lie
You guys already handled a dispute for me against ATT and I feel like they are retaliating against me. My bill is paid every month by an accountant and it shows that my bill was paid in April, yet my bill is showing that I owe $174.00 for this month's bill. There could be phishing involved, but ATT should be able to control that with all the things that I have provided them with. Almost 2 years, paying an average of $250-300.00 a month, I expect better from a billion dollar company.
I have been called a fraud as well as discriminated against without reason because of the color of my skin and because I walk into AT&T and try to get approved but didn’t as well as I would go in with my girlfriend who had an account and they assumed I was an active account memeber and told me my documents were not valued and meant nothing I went in with my social security card original as well as proof address my California ID bill of pay as well as debt cards mail and bank statements and they denied me several times.
I should not be responsible for cancellation fee based on horrible service that was not what was told to.me by AT&T when sold to me a s part of a package plan.
I was misled by Comcast regarding 'temporary' rates, and have been charge a 300% increase for several months.
I recently took a cruise vacation. Upon the ship's departure out to sea, I received a text message from AT&T asking if I'd like to add the cruise pkg (for an extra $100) to my wireless account so that I could continue to use my wireless service without incurring further fees. At no point when I added that plan/pkg did it mention there was a 200MB data usage limit, therefore I assumed it was unlimited. A few days into the cruise I then suddenly received another text from AT&T saying that I've already gone over $100 the data usage limit and that my service was endanger of being terminated.
Wireless internet has never worked; I've spent 20 hours on the phone with them to get it fixed, they escalated to sr. tech support who was to have it resolved in 2 days..it's been 5 days and now i'm cancelling and they want to bill me $179 in installment payment
When signing up for uverse service I was promised several things that were then not delivered when my service was set up. upon discovering the services were not as contracted I inquired with at&t - they stalled until after buyer's remorse period expired and now when I attempt to cancel they tell me I will have to pay termination fee
After a couple months comcast changed the bundle i originally signed up for and overcharged me for 5 months. Kept calling for them to review things kept tellin me nothin was wrong until i finally spoke to someone that found the problem on 05/21/19. He said he would fix. Today 05/23 they turn off my service. I call different people all day and got the runaround again til i spoke to someone they found the problem again. Except she wouldnt restore service till i paid the money they knew i didnt owe them . so tired.
account has been hijacked and username and passwords have been made with no authorization from me and/or owner of accounts
My complex ([…], WPB, Fl.) switched to Atlantic Broadband, my install was on March 19th.
I paid Comcast $96.86 on February 19th, So, why is Comcast billing me $61.68? On their invoices, there is no Service Dates listed and NO IDEA what this invoice could possibly be for. They don't say.
Hello, my dispute with at&t is that I was only with them for services for about 2months or shorter....during that time I was never able to access my cable ....I had called like every day ,only too be put on hold or them given me wishful thinking. However I also had a cellphone that was supposed to have been free device with unlimited data~however EVERYTHING THEY TOLD ME WHEN I SIGNED UP FOR AT&T SERVICES WAS PRACTICALLY NOT TRUE I RECEIVED MY FIRST BILL AND IT WAS $1000 GIVE OR TAKE A FEW DOLLARS
My WiFi is in my daughters boyfriends name and it is in my house and they are VIOLATING my PRIVACY and no one is permitted to VIOLATE me in my home.
Stopped my service after raising rates above agreed price of last billing inquiry,
my modem indicators off or flashing 04/08/19 .
04/09/19 physically disconnected my modem from comcast/xfinity.
04/19/19 Called requested senior citizen plan after calling foreign "customer service" poor connection/dropped, disconnected rep. called back still unintelligible.
04/23/19 returned unused/unopened TV service device. I only used internet, never TV device.
Xfinity representative left tag on door; no date time only 1st name and out of state phone number.
Continues to bill me after stopped service 04/09/19.
My name is ****. I was an at&t customer for many years. I also was a direct tv customer. My compliant is that i purchased two phone's from at&t a while back along with two wireless services at 40 dollars a piece plus the price of each phone which came to around 127.00 a month . I paid one of the phone's off early and canceled one of the lines which should have saved me the 40.00 a month. When it did not save the 40.00 i called at&t to ask why , they did not have a good answer but if i wanted to save money on my bill that i should bundle my direct tv with my wireless and save money that way. Big MISTAKE!
We need high speed internet, as we both work from home. We were moving into a new state, and would not even look at homes that didn't have high speed internet. Before we even made an offer on our home, we called xfinity to ensure there was service. Yes they said. Multiple times, both to us, as well as our real estate agent. We offered on the house, purchased it, and opened an Xfinity account before even moving in. We booked an appointment for the day after we moved in. The rep showed up and told us they don't service our address. There is internet in all the homes on the other side of our street, but not on our street.
When getting services we were told they would pay for our Direct Tv contract to cancel services. This was never taken care of no matter how many calls or filled out forms. We did not receive all channels promised or our gift card. We did not continue services and now i have a collection from Direct Tv they didnt pay and from spectrum. This is now effecting my credit report and it should have been taken care of.
Charged me for a month of service even after I cancelled. I have the receipt proving equipment was returned and record of Comcast being the only provider in our home since then. They have used all manner of collection agencies to get my wife to pay for service we didn't have.
I signed a contract with at&t buy one get one free and have never got the discount. I have talked to a representative over 20 times and I keep being told that it's their mistake and being fixed. However over a year has passed I still have to call nonstop. Was on the phone with them for 5 hours today. Also I paid for the directv bundle witch included internet and a $200 gift card never received either one. I was told they cannot give service to my area however I have still been charged every month for over a year.