Cable/Internet

AT&T Wireless Complaint

I signed a contract with at&t buy one get one free and have never got the discount. I have talked to a representative over 20 times and I keep being told that it's their mistake and being fixed. However over a year has passed I still have to call nonstop. Was on the phone with them for 5 hours today. Also I paid for the directv bundle witch included internet and a $200 gift card never received either one. I was told they cannot give service to my area however I have still been charged every month for over a year.

AT&T Complaint

AT&T has sent me a bill for over a year in the amount of $257.37. I have a chat transcript as well as several dozen calls where I was told over and over that the account I'm being billed for, has absolutely nothing to do with me and was supposedly sent to their fraud department more than half a dozen times. I've spent over a year fighting this, fighting it when they sent it to collections, and when I tried contacting them I get the same 'That account isn't even in your name. We apologize for the inconvenience and will be sending this to our fraud department.' That's a year now.

AT&T Complaint

In 2018 I entered an agreement with AT&T to provide fast internet to my house they were unable to provide this. my phone service through Verizon was just as fast. Our agreement was 100% satisfaction guaranteed in which I was not satisfied and I was not willing to pay then they reduce the bill saying that I had to pay for the service guy to come out. I disagree they never provided what they said they were going to provide.

Optimum Complaint

I have paid for services and i did not receive any for several months i was not credited my cable is still off and they are demanding the boxes or we will be charged but they said if i discontinued service i cannot be credited but they are forcing me to give they boxes to stop service but nobody will tell me what to do about the breach of contract i paid for 4 months of service i did not get i just want my money back and they won’t comply they just want the box back and to stop service and not give me services or my money back

Spectrum Complaint

Our Internet went out on 25 April. Spectrum came to repair it on 27 April, and walked off with our television remote. They have since sent out three technicians to return or replace the remote, but have never returned or replaced the remote. They have refused to supply us with any contact information for their local office or a supervisor.

Verizon Complaint

Collections showing from Verizon due to what they claim in-returned equipment. We have called and spoke to numerous people stating we do not have the equipment we returned with UPS pickup as Verizon never provided the return supplies. It’s outdated old equipment and if we had it we would have returned it to avoid this mess but we don’t. I have contacted headquarters as well and they state nothing they can do. All we would like is for them to remove this account from collections. We are not looking for any compensation but it’s been straining on the stress from the credit report hit and trying to get the issue resolved without legal help.

Frontier Communications Complaint

In April 2017, I made a call for Frontier to ask if they offered Fiber in my area ([…]) and a internet speed higher than 30Mbps. I was told over the phone that they do offer Fiber and a speed of 64Mbps. I made sure to explicitly state that I only wanted the service if it was Fiber and was affirmed by the sales rep that that was the case and he scheduled a time for a technician to come out.

Suddenlink Complaint

On May 2, 2019, after a thunderstorm, my internet stopped working. I contacted Suddenlink Support to report the problem and the customer service representative (CSR) stated that she would make an appointment for a site technician (subscriber equipment) to come to my house, for which they would charge $60, but that if I would sign up for an additional service at $6.95 per month they would waive the $60 technician fee.

AT&T Complaint

I went in to pay my phone bill / Wi-Fi bill at AT&T store I was confronted by an employee about the special they had going on how I can get DirecTV and Wi-Fi for $50 a month so I went ahead and signed up for services stop my Wi-Fi service that I was receiving and several days later I came to the house and connected my DirecTV satellite after leaving that my home I noticed I had no Wi-Fi

Comcast Complaint

I'll give you the long story short because it's a lot. Basically my internet hasn't been working for over a week and I had called comcast asking if they would be able to lower my bill due to the fact it hasn't been working. Fast forward they charged me twice in the amount of $62.36. Later i asked why they did so and they said they would immediately reimburse my bank account within 3 business days. its been over 2 weeks and still i have not yet received my money

Frontier Communications Complaint

November of 2017 I moved from Aberdeen, ID to Pocatello, ID promising to transfer services to my new address. They instead created a new account under the new address, making it more difficult to discuss the correct account. After move in they were unable to provide service due to a hill right next to the apartment preventing a direct line to the tower. I called and asked where to go and they agreed to terminate the account due to their inability to provide services.

Verizon Complaint

I have been unable to access my online account, and therefore have tried to pay over the phone. Multiple times this has been bounced, even though there are no issues with my financial accounts, and this has lead to multiple cancellations and reinstatement with changing order numbers. I have never been able to get in contact with someone for a resolution as several of the verizon phone numbers will drop my call as soon as I type my phone number in, leading me to believe that they are deliberately trying to push my account into collections.

Frontier Communications Complaint

Frontier Communications claims that I owe them $721. I have never had nor used Frontier services. I have called numerous times to have the company correct the issue but they have failed to assist me. Frontier has no store front presence in the state of Connecticut so I can provide any documents needed to rectify this situation.

Frontier Communications Complaint

When I canceled my television portion of my contract and increase the MPS of my internet from 50 to 100 I was assured that this would be acceptable. However; when my internet had become difficult and not smooth I had called in to Frontier and a in house technician advised that in the time I was supposed to be receiving 100 MPS internet I was only receiving 75. I had been charged and paying for the 100 MPS service. When I had become agitated that I had been paying for a service the only offer that Frontier was willing to credit me was for a 3 month credit. I became more agitated and requested credit for services not provided since switching. The billing specialist was adamant that he would not escalate the problem and that I was unreasonable.

Comcast Complaint

charged $70 for service call one when before agreeing she said an offsetting credit for same amount would be issued because problem was a feature described on their web page was not working that service call did not fix my problem but caused me to have no picture or service at all. the technician on the telephone who had remotely tested by box before the call now confirmed she couldn't 'talk' to box at all. She couldn't fix he problem caused by tech #1 so she dispatched a second technician to fix a problem they had caused.