Charter Spectrum

Spectrum Complaint

When getting services we were told they would pay for our Direct Tv contract to cancel services. This was never taken care of no matter how many calls or filled out forms. We did not receive all channels promised or our gift card. We did not continue services and now i have a collection from Direct Tv they didnt pay and from spectrum. This is now effecting my credit report and it should have been taken care of.

Spectrum Complaint

Our Internet went out on 25 April. Spectrum came to repair it on 27 April, and walked off with our television remote. They have since sent out three technicians to return or replace the remote, but have never returned or replaced the remote. They have refused to supply us with any contact information for their local office or a supervisor.

Charter Spectrum Complaint

Lied continuously and repeatedly over the protocols of discontinuing my service rep claim that I would have to take my cable boxes into Time Warner in order for me to discontinue my service I asked was calls recorded for quality control purposes she said yes and I told her that that did not make sense I should be able to cancel my service without having to disconnect boxes and drive them down to Time Warner to drop them off she argued me back and forth. When I ask for the legal team play ping pong near me two different customer reps I was on hold for 40 minutes still no resolve not to mention my bill is 154 a month but I take 178 179 or more every month the bill fluctuate every month I've never had two of the same bills paid on time or not.