Cricket

Cricket Wireless Complaint

I bought a cricket phone on November 25 2018 and i paid phone in full through progressive leasing. On march 14 i was schedule by cricket wireless to take my iphone xs max to apple care because it was having multiple issues. That cricket customer support could not help with. Long story short my iphone xs max had to be replaced due to device hardware issues. This is where the issue lies. Cricket does not want to unlock my phone because they said when i had defective device replaced it started the clock over again on time on term.

Cricket Wireless Complaint

On April 25 I went into a cricket wireless store bought 2 phones Idue to circumstances I had to return them. So I called company talked to employee who told me that every penny I spent will be returned except activation fee. When I get to store I can only get refund for phone so we call in talk wit rep he says no I ask to speak with his supervisor and after holding same guy comes back on phone says he is boss man. Then ask me to hold to check a loop hole I do that is when I'm told if I paid with card I could get refund if cash then no. I told him he was wrong and he argued with me. The phone did not get used the service was not used and I was told every cent returned. And because I paid cash