I bought a new phone (iphone 7) but it was defective. I could not hear when people would call me. I went on the chat and requested another phone. I specifically asked, is this a new phone sealed? the rep online said yes, brand new sealed from the manufacturer, I guarantee you. I finally got the replacement phone and it was not new. It was a re manufactured phone. I spoke with another rep and they said indeed the rep gave me bad information and they would escalate the issue to their higher ups in regards to him. I on the other hand, have missed two interviews because now I don't have a phone and possibly lost a really good job opportunity.
You guys already handled a dispute for me against ATT and I feel like they are retaliating against me. My bill is paid every month by an accountant and it shows that my bill was paid in April, yet my bill is showing that I owe $174.00 for this month's bill. There could be phishing involved, but ATT should be able to control that with all the things that I have provided them with. Almost 2 years, paying an average of $250-300.00 a month, I expect better from a billion dollar company.
I have been called a fraud as well as discriminated against without reason because of the color of my skin and because I walk into AT&T and try to get approved but didn’t as well as I would go in with my girlfriend who had an account and they assumed I was an active account memeber and told me my documents were not valued and meant nothing I went in with my social security card original as well as proof address my California ID bill of pay as well as debt cards mail and bank statements and they denied me several times.
I recently took a cruise vacation. Upon the ship's departure out to sea, I received a text message from AT&T asking if I'd like to add the cruise pkg (for an extra $100) to my wireless account so that I could continue to use my wireless service without incurring further fees. At no point when I added that plan/pkg did it mention there was a 200MB data usage limit, therefore I assumed it was unlimited. A few days into the cruise I then suddenly received another text from AT&T saying that I've already gone over $100 the data usage limit and that my service was endanger of being terminated.
We enrolled in Direct TV service as of 06/2015 by phone. We where supposed to get a monthly price for 29.99 for the first year. We were supposed to get three units for three rooms. We only got two. Direct TV never rectified the situation. Furthermore they kep increasing the monthly rate (within a year) and we had to keep calling to inquire about the increasing fees. It would take up to 4 hrs each call, sometimes we had to give up after a couple hrs on hold because that's how long they would have customers waiting.
Wireless internet has never worked; I've spent 20 hours on the phone with them to get it fixed, they escalated to sr. tech support who was to have it resolved in 2 days..it's been 5 days and now i'm cancelling and they want to bill me $179 in installment payment
My name is ****. I was an at&t customer for many years. I also was a direct tv customer. My compliant is that i purchased two phone's from at&t a while back along with two wireless services at 40 dollars a piece plus the price of each phone which came to around 127.00 a month . I paid one of the phone's off early and canceled one of the lines which should have saved me the 40.00 a month. When it did not save the 40.00 i called at&t to ask why , they did not have a good answer but if i wanted to save money on my bill that i should bundle my direct tv with my wireless and save money that way. Big MISTAKE!
charged for 3 PPv that i did not order!
I signed a contract with at&t buy one get one free and have never got the discount. I have talked to a representative over 20 times and I keep being told that it's their mistake and being fixed. However over a year has passed I still have to call nonstop. Was on the phone with them for 5 hours today. Also I paid for the directv bundle witch included internet and a $200 gift card never received either one. I was told they cannot give service to my area however I have still been charged every month for over a year.
I had terrible service with DirecTV to the point that I was forced to cancel their services for making me pay for services that I was unable to reliably receive. I was billed online and don't have a paper copy of the bill for early cancellation of their services. I paid the bill and asked for a printed copy of it and they kept sending me the final bill showing that my service was disconnected and I didn't owe any money but they refused to send a bill showing that I paid $299.51 for cancelling their service before the end of the contract.
I had DirecTV NOW Service and upgraded to DirecTV in Jan 2019. I was told that upon the activation of the my DirecTV service the DirecTV NOW would be terminated. ATT DirecTVNOW has collected nearly $400 in unauthorized duplicate billing for a service that was cancelled due to upgrading to a more expensive and complete service from the same company. I have made several attempts to resolve this matter with ATT DirecTV but they are claiming that ATT DirecTV NOW service is a separate department than ATT DirecTV... There's no phone number or email for contacting DirecTV NOW... The only form of communications is via Chat.
I have just spent 4.5 hours on the phone, spoke to 7 different agents to dispute a charge for service at an address that I no longer live at. I was hung up on 3 times and wasted 4.5 hours of my time. They are scamming people out of money and refuse to credit the account.
I went in to pay my phone bill / Wi-Fi bill at AT&T store I was confronted by an employee about the special they had going on how I can get DirecTV and Wi-Fi for $50 a month so I went ahead and signed up for services stop my Wi-Fi service that I was receiving and several days later I came to the house and connected my DirecTV satellite after leaving that my home I noticed I had no Wi-Fi
Since signing up with direct tv every bill I am getting charged full price and not getting my 1 year at 1/2 price when signing a 2 year contract.Last time I was told they had never heard of such a deal and they have been conning customers for years with this scam
I just previously had problems with this company. My bill was $493..... I had a payment scheduled of $311.72 on April 28th and the remainder of $182 in May. They credited my account on April 29 for $130. I paid $311.72 on April 26th. So I only had $51 left. Now I had wanted to change over from Verizon to ATT and had called three times and was told I could switch over and didn’t need to pay anything. The first time I was told I could change over and no credit check and at the end he tried to run my credit. Then I was told nothing needed to be paid then I was told on May the 4th that my account was in collections.
I signed up for a Direct TV movers package which included a free phone (LG Stylo 4 +) as part of placing my direct tv on suspension vs. cancelling. I went through the order process and excepted the terms and conditions and within a couple of housr received an email stating that my order was cancelled due to my not agreeing to the terms and conditions which I did. The next day I spent 1 hour and 3 minutes on the phone with someone in India trying to fix the issue. We made it through the order and I acepted the terms and conditions with the rep on the phone and read back to her the response I received from the email saying I was all set. Within a few hours my order was cancelled again for not excepting the terms of service. The following day I tried again talking with someone in India and spent 1 hour and 13 minutes on the phone, when it was time to except the terms and conditions the web site would not allow me to except so she gave me some code to put in and it went through. Within 2 hours the order was cancelled again.
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It is so unbelievable how they run their business, by scamming customers and omit important informations, in order to bond them and can get out of a contract that you never signed or agree to. They sell you something to a fake price, telling a bunch of lies and then when the bill comes is a total different story. I had so much hard time for the last 2 years, starting with Att cell phone bill discrepancies, overcharges, and the same thing happened with Direct tv, and U-Verse.
First of all I've been a direct tv customer for 14 years. Ever since at&t took over that company has gone down hill. My first complaint is every 3 months I have to call and go over my bill because there is crap charges on there and channels I never ordered that I'm being charged with it happens every time I look at my bill.
DirecTV has owed me $173.46 since December 2018. After countless calls to customer service, the finance department, and anyone else I could call, I was given the run around and told that I should keep waiting for a gift card. In addition to the $173.46 they are withholding from me, they also never paid me the $300 visa gift card I was promised when signing up years ago. I have been continually lied to and have been forced to waste many hours on this dispute.
I am being charged for services I did not have, I have two separate bills with the same account number but a total order paid amount which they say they have no record of and I have a bank statement that I paid. I also have phone recording of the conversation as well as confirmation numbers