Frontier Communications

Frontier Communications Complaint

In April 2017, I made a call for Frontier to ask if they offered Fiber in my area ([…]) and a internet speed higher than 30Mbps. I was told over the phone that they do offer Fiber and a speed of 64Mbps. I made sure to explicitly state that I only wanted the service if it was Fiber and was affirmed by the sales rep that that was the case and he scheduled a time for a technician to come out.

Frontier Communications Complaint

November of 2017 I moved from Aberdeen, ID to Pocatello, ID promising to transfer services to my new address. They instead created a new account under the new address, making it more difficult to discuss the correct account. After move in they were unable to provide service due to a hill right next to the apartment preventing a direct line to the tower. I called and asked where to go and they agreed to terminate the account due to their inability to provide services.

Frontier Communications Complaint

Frontier Communications claims that I owe them $721. I have never had nor used Frontier services. I have called numerous times to have the company correct the issue but they have failed to assist me. Frontier has no store front presence in the state of Connecticut so I can provide any documents needed to rectify this situation.

Frontier Communications Complaint

When I canceled my television portion of my contract and increase the MPS of my internet from 50 to 100 I was assured that this would be acceptable. However; when my internet had become difficult and not smooth I had called in to Frontier and a in house technician advised that in the time I was supposed to be receiving 100 MPS internet I was only receiving 75. I had been charged and paying for the 100 MPS service. When I had become agitated that I had been paying for a service the only offer that Frontier was willing to credit me was for a 3 month credit. I became more agitated and requested credit for services not provided since switching. The billing specialist was adamant that he would not escalate the problem and that I was unreasonable.