They refused to re-add my Son to our family plan after we stopped his usage for 1 month. Then forced another full contract for my Son. Then changed a letter in his last name and created another contract for my Son. Meaning 24 hour fitness charged my Son 3 full membership fees for 1 account. When they refused to stop charging us for 3 full accounts(They said we agreed to this) we stopped our bank from allowing them to charge our account, and started to pay our bill in cash.
On 4/24/2019 Wednesday, I went to LA Fitness started a gym membership. Under the recommendation from the Alina and couple other staffs, they gave me a free personal training session (PTS). And talked me to sign up for their training program. All I wanted is a short trail, few training session her and there. I personally never into physical development, I never had any paid membership of any gym. After free personal training session, at Alina’s office, I mentioned and emphasized multiple times that I am not interested train myself into muscle guy or running marathon, I am only here to improve my health and enhance my immune system.
I came to LA Fitness to sign up for my monthly membership. Christian the guy who showed me around asked if I want to try Personal Training, as it was my first time at the gym I said yes, that way I can learn what am I suppose to do. Without explaining anything he sign me up for this program I found out afterwards. Didn’t say it’s a contract or if I want to quit I’d have to pay a lot of money. Plus my English is not great, I think he took advantage of it too!
I went to Gold’s Gym International (Montrose Crossing in Rockville, MD) to receive a personal trainer. I trained with the trainer for a month. The trainer quit. They didn’t replace the personal trainer which is a breach of their contract. In addition, I had to quit working out anyway due to a medical condition in which my doctor said I could not work out. According to the contract, I can cancel for medical reasons.
Tried to cancel membership in December 2018. Spoke to employee over the phone who told me my account was cancelled and I was “all set.” Come January, I received a notice from my bank stating my account had been overdrawn due to planet fitness. So i called them and spoke to a manager who informed me that I had actually needed to come in to the gym in order to cancel my membership. I told them that their employees needed to be better trained because there is no reason my account should have been overdrawn. I work several hours a week and am also in the army reserves so I have to attend drill once a month so I wasn’t able to make it in to the gym until about a week before they charged me a second time in February. Even though I had made it in to cancel my membership before the charge due day, they still overdrew from my account a second time! I have been trying for weeks now to receive contact from a manager and no luck. I believe it is their responsibility to correct this overdrawn issue and the fees that came along with it from my bank since it was the fault of their employee assuring me my account had been cancelled in December.