Hospitality

Airbnb Complaint

I had a safety concern, that was not in my opinion addressed. I requested a cancellation under Article 544 under their 'General Refund Policy' and in particular used the statute regarding safety. I was ignored. I was charged for a long-term cancellation regardless by AirBnb which amounted to paying over 1,000 USD. I did not stay one single night in the accommodation due to my safety concerns.

AirBnb Complaint

On Sunday the 12th my wife and I were forced to leave our home because of a domestic disturbance of a family member. We were able to stay with some friends on the short notice. The next morning we attempted to book through AirBnB's services for a 2 week stay so that we could have some time to look for a new place to live, based on reviews from friends and family and AirBnB's website advertising their reliability, customer service and fraud protection because we were very short on funds.

Airbnb Complaint

I checked into a place with excessive mold, a broken bed, broken window blinds, which afforded no privacy and sustained personal injury in the unit. I reported this to the host. He failed to do anything. I begged AirBNB to let me move out (48 day rental) they told me they would help and I should leave because I was sick. (I have extensive documentation of everything) . They then told me to rebook another place, which I did. Fiinally, they canceled (without my consent) the old reservation and charged me for 38 unused days.

Airbnb Complaint

I rented a 2 Bd-2 Bth Condo in Las Vegas (4/24-29/19) for $1086.00 through Airbnb. The host owners name is Peter. First, just pulling up to Peter’s unit in the farrr back of the complex and not the same building in his advertised pictures is misleading and misrepresenting. Up the unmentioned 16 flight of stairs and no elevator for the disabled or handicapped, we entered the unit and “Immediately” found it UNSANITARY, the stench of stale water and filthy, dirty towels on the floor and a balcony chair.

Airbnb Complaint

they are refusing to pay me for a "perfected" check in reservation. they are violating their own caveat that spells up to a one million dollar host protection for all property owners that assures them all reservations honored will be paid out to home/property owner, they are refusing to pay me for a guest who never had any intention on checking in, that also already caused me previous month damages

Airbnb Complaint

Cancelled Airbnb reservation within 24 hours of checking in because there was not the amenity that I specifically booked the propert for, a jacuzzi. The property was misrepresented. Airbnb is stonewalling me about the refund which I am clearly eligible for under Airbnb refund policy.

Airbnb Complaint

A listing they posted on the website was a fraud it's mention there are three bathrooms which actually there was only two Dimension There are 16 beds which actually they were only 10 it mention it has a hot dog actually it wasn't any hot tub existed in the property at all and also mention there are six bedrooms which actually one of the bedrooms was the laundry room which is illegal to host people in

Airbnb Complaint

I made a booking for a unit in Puerto Rico and upon arriving the place was entirely trashed. After hours the host instructed us to go to a different unit and then the next morning the host changed the locks with our personal property STILL INSIDE. We had to wait hours for them to come to let us back in and then insisted we go stay at a different property. We told them we were going to have to go through air bnb because we did not feel like the hosts were safe or trustworthy. Then, AirBnB refused to give us our money back after all that. We took pictures and everything so now we have to sue them.