Lyft took 299$ out of my 83yr old mother's checking account for 4 months. She never signed up for that type of acct. My sis set it up for her. Not only did they take the money but they also charged her for rides. The bank says that they obviously either made a mistake or intentionally tried to fraud. Other accts thebank says from timeshare companies deduct for rides. My mother doesn't even know how to send a text message and rarely uses lyft.
On April 22 I had already paid Lyft with a different debit/credit card ending with **** that I added that day . From the pick up location Dallas Texas Baylor University Medical center to my drop off location 104 Freeman St Terrell Tx 75160. Remember that my trip was already charged to the Visa Card that was added to my account online and already paid. I contacted Lyft customer support online and inquired that $5 was to be taken out of my debit only how do i go about doing that. Lyft emailed me back this response.....
I reported a lost item in the vehicle. The drive said it was not in the vehicle. I told lyft I know it's in there they said sorry there is nothing we can do about it. Then the drive said the female passengers I was with damaged the vehicle. Lyft charged me $250 I told lyft my passenger or I did not damage the drivers vehicle. I then asked them to describe in detail what supposedly took place. I also asked what was damaged and for picture evidence. They told me the front windshield was cracked. They also sent picture only of inside the vehicle. Lyft said the female passenger stood up in the front seat and fell back onto the rearview mirror and cracked the windshield, but the rearview mirror was still intact n not damaged at all. I told lyft that is impossible it doesn't make any sense.
I was charged a $100 damage fee for apparently leaving a small amount of dirt on the floor mat of the car. I was provided three photos of the "damage", which could easily be cleaned up with a vacuum in a minute or so. Apparently, the driver gave anecdotal evidence that I was the rider who caused the "damage", though no one from the company bothered to follow up with me to get my impression of the ride. But regardless of if I did or didn't dirty the floor mat, to call this damage is completely absurd, and the $100 charge is so far out of line with the actual problem, that to mind it clearly constitutes fraud.
Upon arrival to my destination the driver was interacting managing a ride request notification seconds before stopping to let me out if the back seat. She immediately forgot about me and proceded ro drive. I had only one leg out of the car. The wheel ran over my foot. She stopped after hearing me scream trapping my foot directly under the tire. I still have Achilles pain. I received an email from lyft the same day acknowledging there driver reported "the incident "
Lyft offered $500 bonus after 100 rides. Completed 100 rides and rep confirmed I would be paid bonus in a few weeks. Many weeks later, new rep said I wasn’t eligible for sign up bonus.
They are holding my money up to 2 business days. They are breaching their contract at not letting me cash out my earnings as promised