Metro PCS policy is preventing me from using my phone which is my property that is entirely paid off. They will not unlock my phone and I do not get service where I need it. They say I have to wait 180 days after I pay for the phone to unlock it... Can anything be done? I've wasted money on new service and a Sim card on this phone and I can't even use it. Please help.
I had problems if unlimited data service numbers of times, paid prorated fees and had them cancelled I paid more bills than months I was there, I reported a factory defect in my phone with customer service and retail store, had my Amazon cancelled once for no apparent reason and once without my authorized consent, when ask about going 4 days without service at all I was told the towers were down and my fiance and daughter had metro also and their service was great in same place
I called Metro to inquire about charges on my account. The first employee I spoke with was rude and kept cutting me off when I was asking questions. Then she gave me incorrect information about my bill , so I asked to be transferred to a supervisor. Once transferred to a supervisor he explained in detail why I was billed the way I was. He explained that I wasn’t charged my while amount for my previous month billing cycle so I carried over. I informed him that I was unaware and I should not have to pay for a mistake that their system had made.
I activated my phone over the phone and when I went to pay my bill my all of my information was wrong... 8 digit PIN, name on my account, address, and even my answer to the test question was wrong so now they won't let me get into my account but they will allow me to pay my bill without any of that information
I had service with metro PCS since 2018. I called to pay my bill on May 2, 2019. The representative took my payment and in May 7th my phone was disconnected without any warning. I called metro PCS back to find out why my phone was disconnected after speaking with 4 representatives. I was told that the phone was disconnected due to most of my call's being made and received on other Carrier networks. I was never aware of this nor was it something that I could control.
I wasnt getting calls nor text, my phone was doing everything that a hacked phone does, in fact it appeared as if cloned. 5 times I went to metro pcs stores and the employees acted like I was an idiot. Like they had never heard of cloning nor hacking. I noticed files appearing called UNITYAd Rewards, Apk, MPK logger, photo cropper, hidden files and programs all over my phone.