I activated my phone over the phone and when I went to pay my bill my all of my information was wrong... 8 digit PIN, name on my account, address, and even my answer to the test question was wrong so now they won't let me get into my account but they will allow me to pay my bill without any of that information
I had service with metro PCS since 2018. I called to pay my bill on May 2, 2019. The representative took my payment and in May 7th my phone was disconnected without any warning. I called metro PCS back to find out why my phone was disconnected after speaking with 4 representatives. I was told that the phone was disconnected due to most of my call's being made and received on other Carrier networks. I was never aware of this nor was it something that I could control.
I wasnt getting calls nor text, my phone was doing everything that a hacked phone does, in fact it appeared as if cloned. 5 times I went to metro pcs stores and the employees acted like I was an idiot. Like they had never heard of cloning nor hacking. I noticed files appearing called UNITYAd Rewards, Apk, MPK logger, photo cropper, hidden files and programs all over my phone.