Optimum

Optimum Complaint

I have paid for services and i did not receive any for several months i was not credited my cable is still off and they are demanding the boxes or we will be charged but they said if i discontinued service i cannot be credited but they are forcing me to give they boxes to stop service but nobody will tell me what to do about the breach of contract i paid for 4 months of service i did not get i just want my money back and they won’t comply they just want the box back and to stop service and not give me services or my money back

Optimum by Altice Complaint

I relocated my service from one address to another on 4/4/2019. For the past 18 days the service has not been fully functional. The wifi service cuts in and out. The cable channels have sound but no picture. Most importantly I can not log in to the optimum.net website to access my phone services. I have called twice a day for 18 days. Each call takes about an hour and ends with the promise someone (a supervisor) will call me back. No one ever calls again.