I had an operation overseas and I asked santander consumer USA for loan extension and they gave me extension. But my recovery took longer as I expected and I couldn’t work to pay the car payment. Their representatives called me and I explained my situation and they agreed each month I pay like 100 to 200$ to keep the account current and I did pay even more than we agreed. But they denied these agreement and reported to credit reporting agencies and repossessed my car and cost me so much to release my car again.
My Apr was signed at 22%...Santander is reporting it at 24%
72 month car loan. Made 72 payments, and the principal amount is still the same
Good Morning Mr. Powell and Board Members,
** Please note that this email is being drafted as i wait "on hold" for a representative to assist me.
- Once again, my car has been incorrectly repossessed due to negligence on individual(s) within your company. As a result, I have had to take leave from employment in order to address this issue. (Loss of Wages)