Spectrum Mobile

Spectrum Mobile Complaint

I recently signed up with Spectrum Mobile and chose an iPhone 8 as my phone. I was informed that I may exchange said phone for an iPhone X with no additional charges, except the price of new phone, and what I already paid in monthly fees for iPhone 8. I had iPhone 8 for ~2 weeks, and kept it in meticulous condition (always protected in case and stopped bringing it outside once I knew it was going to be exchanged). Spectrum charged me $350.00 and claims phone was water damaged and cracked. I have pictures of phone and box before I sent it via FedEx and their return label. I have tried to contact company numerous times with resolution to the matter.