Sprint

Sprint Complaint

Prolonged action, wrong changes, insurance doesn't work, customer service plays you in circles, charged for a line that sprint confirmed was shut off, haven't gotten a refund, false advertisements on new account buy one get one free, random charges not explained, inflated prices..... I got a nearly $300 bill and the second line is still on, I had to cancel a number that I had for 5 years because I couldn't get the phone repaired with the insurance I paid for, total not what was explained. much more.

Sprint Complaint

I upgraded from iPhone 7 to iPhone max on October 5th and it’s taken them up until now and 5 iPhone Max’s later to admit on a recorded line that the LTE isn’t compatible w/their network as well as admitting in writing via email that I’m paying for unlimited LTE data but they toggle w/it reduced the speed to nothing as if it’s not already slow.

Sprint Complaint

Representatives gave wrong information and didn’t update payment showing our account paid in full for April 2019. Put us under a contract that we are to honor but they are not honoring their contract to us. Every time we speak to someone, information is not recorded on our account and different information is given.

Sprint Complaint

I am a valid customer since 2014 and I never got the service I want , every month i pay my bill and I don’t get what I want I have NO coverage when i go out of my city , I can’t reach my husband while he at work, last weekend we paid my husband phone off and we canceled the lease on his phone and the advisor promised to us that my husband phone will be unlocked within 24-72 hours

Sprint Complaint

January 30th 2018 I began service with Sprint looking forward to the features that it offered.
It wasn’t until November 2018 that I noticed that I could no longer take a call and access the internet.
I called Sprint January 2019 ( it took me a while because of how busy I was) to resolve the issue. It was never made known to me that Sprint does not cover VOIP at that time. Sprint issued a $20 credit and After some fiddling with settings on my end and theirs it worked again for a couple months and the stopped.

Sprint Complaint

When signing up I was quoted 100$ a month for up to 5 lines We got 4 lines 3 out of the 4 there was issues with one the screen wasn’t working properly one the charger for it didn’t work and the other battery life is sort. I have been quoted 5 prices for my bill since starting with sprint and all 5 have been hire then what I was promised. Each department I have spoken to has told me the opposite of what the one before did . One department said they fixed my bill which price was still higher then what was promised and then was told that my bill was not fixed they can’t fix it etc

Sprint Complaint

The salestaff hustled me.
I didn't like the model of phone or Sprint service.
The service didn't work at my job location.
They wouldn't let me return phone in the 2 weeks I had to try it. I was told there was a $45 restocking fee which was never mentioned.

Sprint Complaint

In January of 2019 I paid my Sprint bill and asked to terminate service in February and Port my iPhone number to MCS mobile. I explained that I was retired and couldn't afford the services and needed my phone unlocked since I owned it, and was planning to keep my number. In February I had difficulty with MCS overload and couldn't get any service so I asked Spring to get me one month on the senior discount plan: $49.