I signed a contract with at&t buy one get one free and have never got the discount. I have talked to a representative over 20 times and I keep being told that it's their mistake and being fixed. However over a year has passed I still have to call nonstop. Was on the phone with them for 5 hours today. Also I paid for the directv bundle witch included internet and a $200 gift card never received either one. I was told they cannot give service to my area however I have still been charged every month for over a year.
I had terrible service with DirecTV to the point that I was forced to cancel their services for making me pay for services that I was unable to reliably receive. I was billed online and don't have a paper copy of the bill for early cancellation of their services. I paid the bill and asked for a printed copy of it and they kept sending me the final bill showing that my service was disconnected and I didn't owe any money but they refused to send a bill showing that I paid $299.51 for cancelling their service before the end of the contract.
AT&T has sent me a bill for over a year in the amount of $257.37. I have a chat transcript as well as several dozen calls where I was told over and over that the account I'm being billed for, has absolutely nothing to do with me and was supposedly sent to their fraud department more than half a dozen times. I've spent over a year fighting this, fighting it when they sent it to collections, and when I tried contacting them I get the same 'That account isn't even in your name. We apologize for the inconvenience and will be sending this to our fraud department.' That's a year now.
I had DirecTV NOW Service and upgraded to DirecTV in Jan 2019. I was told that upon the activation of the my DirecTV service the DirecTV NOW would be terminated. ATT DirecTVNOW has collected nearly $400 in unauthorized duplicate billing for a service that was cancelled due to upgrading to a more expensive and complete service from the same company. I have made several attempts to resolve this matter with ATT DirecTV but they are claiming that ATT DirecTV NOW service is a separate department than ATT DirecTV... There's no phone number or email for contacting DirecTV NOW... The only form of communications is via Chat.
On Thursday, 4/25/19, my Apple Iphone 7 Plus stopped making calls. On Friday 4/26/19, I went to the local Poway ATT Store who tried to fix it but only offered upgrading my phone or going to an Iphone repair center. I visited the repair center as they suggested at the ATT Store only to learn that the phone will no longer work bc the microphone aka motherboard is out. So, since this is the first issue I have had with my phone ever, we called assurant and filed a claim. I received a phone Saturday, 4/27/19. Unfortunately, I was sent a broken phone. After spending 4 hours in an ATT Store and 2 hours on the phone - I was finally told to return the phone back to assurant by Cindy who also stated they will refund me the $112 fee that was assessed once the phone was received.
I activated my phone over the phone and when I went to pay my bill my all of my information was wrong... 8 digit PIN, name on my account, address, and even my answer to the test question was wrong so now they won't let me get into my account but they will allow me to pay my bill without any of that information
I had service with metro PCS since 2018. I called to pay my bill on May 2, 2019. The representative took my payment and in May 7th my phone was disconnected without any warning. I called metro PCS back to find out why my phone was disconnected after speaking with 4 representatives. I was told that the phone was disconnected due to most of my call's being made and received on other Carrier networks. I was never aware of this nor was it something that I could control.
I am disabled i have called frontier every month for three years Trying to get help for no income, was never made aware there is a charge takin out of everyones bill every month for help (low income) They have charged me $9 a every month every month for three years or more late fee for bill not being paid on time
I have been charged for services that I didnt subscribe to.
They have removed the charges a few times but I'm going through my bills and I have been paying them too much money to continue to have them keep fraudulently charging me.
In 2018 I entered an agreement with AT&T to provide fast internet to my house they were unable to provide this. my phone service through Verizon was just as fast. Our agreement was 100% satisfaction guaranteed in which I was not satisfied and I was not willing to pay then they reduce the bill saying that I had to pay for the service guy to come out. I disagree they never provided what they said they were going to provide.
I have just spent 4.5 hours on the phone, spoke to 7 different agents to dispute a charge for service at an address that I no longer live at. I was hung up on 3 times and wasted 4.5 hours of my time. They are scamming people out of money and refuse to credit the account.
I wanted to see if I can reduce my monthly bill and was in touch with a customer rep. That’s when all my headache started. I was given all false promises and never ever it was honored even though I have proof of chat transcript, written estimate from at&t store with the rep ID. This was going for a few months so I finally cancelled their service and now AT&T is telling me that I owe a huge amount for final bill though I used only two days of service in the last month. The final bill is also much more than my regular bill.
I have paid for services and i did not receive any for several months i was not credited my cable is still off and they are demanding the boxes or we will be charged but they said if i discontinued service i cannot be credited but they are forcing me to give they boxes to stop service but nobody will tell me what to do about the breach of contract i paid for 4 months of service i did not get i just want my money back and they won’t comply they just want the box back and to stop service and not give me services or my money back
Our Internet went out on 25 April. Spectrum came to repair it on 27 April, and walked off with our television remote. They have since sent out three technicians to return or replace the remote, but have never returned or replaced the remote. They have refused to supply us with any contact information for their local office or a supervisor.
I have a multiline account with at&t. I HAD the $50 monthly plan, me being the primary owner of this plan. The other person,who had ABSOLUTELY NO AUTHORIZATION TO MAKE CHANGES, decided to go change MY prepay plan to the $65 monthly plan and they NOT ONLY ALLOWED IT they refused to fix the problem by switching it back to MY original plan. So now my plan has gone from a total of $78 a month to $108 a month.
I wasnt getting calls nor text, my phone was doing everything that a hacked phone does, in fact it appeared as if cloned. 5 times I went to metro pcs stores and the employees acted like I was an idiot. Like they had never heard of cloning nor hacking. I noticed files appearing called UNITYAd Rewards, Apk, MPK logger, photo cropper, hidden files and programs all over my phone.
Collections showing from Verizon due to what they claim in-returned equipment. We have called and spoke to numerous people stating we do not have the equipment we returned with UPS pickup as Verizon never provided the return supplies. It’s outdated old equipment and if we had it we would have returned it to avoid this mess but we don’t. I have contacted headquarters as well and they state nothing they can do. All we would like is for them to remove this account from collections. We are not looking for any compensation but it’s been straining on the stress from the credit report hit and trying to get the issue resolved without legal help.
My bill for 9.95 internet essentials and a digital starter cable was 54.99 now 69.99 my bill does not catch up I pay multiple times a month and my service still gets suspended
I got a iPhone from AT&T and four days later I was charging it and woke up with a cracked screen and went to at&t and they lied to me and said I was insured and I wasnt.
In the approximate month of October of 2018, AT&T in home specialist approached me while I was working in my garage and introduced herself as Heather with AT&T. She was soliciting business and contracts on behalf of AT&T. I informed her that I was happy with my service that I already had internet with AT&T, and that I was on a fixed income and could not afford any more than what I was paying with my current services. She ensured me that she could get me or service for approximately 10 $10 a month including unlimited talk and text